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Managed Services / SLA Take On Processes

Discussion in 'The Lounge - Off Topic' started by GSteer, Nov 19, 2010.

  1. GSteer

    GSteer Megabyte Poster

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    Afternoon all (hey it is here in Canada),

    I'm currently gearing up our Managed Service offerings at my current company and am getting the chance to implement a proper take on process which will require documentation.

    Now I've got a basic base to work from mentally on what needs including, i.e. auditing of existing setups, advice/project work required to bring up to supportable level, then the actual managed phase.

    The question: Does any one know of any resources (or even just topics) available online, or that might be on Books 24x7, discussing similar topics that would give me a broader overview or deeper insight? Edit: Re-reading this sounds like I'm only after free info, also interested in recommended books on the topic(s).

    I've run a few Managed Services contracts before, but never had as much chance to do it properly as I have now, so I'd like to get my teeth in to it a bit more (along with a bit of technical writing practice), all information pointers accepted, I'll make ya a cuppa!

    FYI: We're talking small business type setups on the technical side.

    FWIW: I've just been doing some further browsing...have I been asking about ITIL without realising wth ITIL is ?
     
    Last edited: Nov 19, 2010
    Certifications: BSc. (Comp. Sci.), MBCS, MCP [70-290], Specialist [74-324], Security+, Network+, A+, Tea Lord: Beverage Brewmaster | Courses: LFS101x Introduction to Linux (edX)
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