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lost connection AOL

Discussion in 'Internet, Connectivity and Communications' started by Mof, Nov 22, 2008.

  1. Mof

    Mof Megabyte Poster

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    Aol emailed my sister an upgrade for the broadband so she installed it and since then she has no connection has any one here had this problem With there AOL connection
    cheers
     
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  2. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    I am with AOL. If its a complete connection loss she'll need to contact AOL they are one of worst ISPs to go for with didgy connections and speeds.

    has she tried the usuall by unpluggin the router and leaving for 30seconds etc?
     
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  3. greenbrucelee
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    greenbrucelee Zettabyte Poster

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  4. Raffaz

    Raffaz Kebab Lover Gold Member

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    Chances are its the software upgrade causing this and not the actual connection if its only started since the update. Does your sister have all her lights on the router or modem? Can you not run system restore to a time before the update?
     
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  5. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    what he said^

    Also the AOL software has a fix this and update that option, they do actually work.
     
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  6. Raffaz

    Raffaz Kebab Lover Gold Member

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    Allegedly:)
     
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  7. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    lol, it worked for me when I used it, i havent got the software installed anymore as it's got more spyware &pop ups than a porn site :)
     
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  8. Mof

    Mof Megabyte Poster

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    thanks for the input, She dosn't have a restore point:rolleyes:, I will ask if all the lights are on.
     
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  9. Sparky
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    Sparky Zettabyte Poster Moderator

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    If all is well with the modem uninstall the AOL software then reinstall, make sure she knows her username and password.

    Then run the update again. 8)
     
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  10. BosonMichael
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    BosonMichael Yottabyte Poster

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    # of AOL subscribers == # of AOL subscribers with problems
     
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  11. dales

    dales Gigabyte Poster

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    Is that normal for AOL to email its users upgrades, sounds a bit iffy to me!
     
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  12. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    No it normally happens automatically but if you have had a problem their support staff will email you a link to their software download page.

    if it was a direct email with the software included as an attachment then I too would say this is iffy and not to be trusted.
     
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  13. Mof

    Mof Megabyte Poster

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    sorry I havn't been back to this for a while, Im going over to my sisters tomorrow, I will download the most rescent AOL software put it on a USB key and reinstall it. is there any think else i should take with me and dont say a pc tech:dry cheers
     
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  14. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    You can try that but the software doesn't have to be installed for AOL to connect to the internet. I don't have the software installed as it crashed on me one time so I just deleted it.

    Try pinging the router first after having it disconnected for a while.
     
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  15. Mof

    Mof Megabyte Poster

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    she has deleted the software but the connection keeps dropping out and has been told by aol to installthe most rescent version. pinging the router you got me there:oops:
     
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  16. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    installing the software may or may not help, if windows can see the router then she should be able to connect to the internet.

    AOL is flaky with it's connection since they sold it to carphone warehouse, it could just be that wherever she is at the moment is getting a crap connection.

    unplug the router and power it down for about 2 minutes also have the pc switched off, the plug the router back in and power up then switch the pc back on, also try another port for the ethernet cable.

    This should reset the router and assign a new IP

    You could also go to command prompt typ cmd in the run bar, then ipconfig /release then ipconfig /renew
     
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  17. Sparky
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    It depends what router it is, is it one of the USB speedtouch ones?

    If the connection keeps droppIing it could be a few things that could be causing the problem, have you tried changing the ADSL splitter? Also are there any other devices connected to the phone line which might be causing the connection to drop?
     
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  18. Mof

    Mof Megabyte Poster

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    Sparky :I have just rang her and told her to disconnect the digital cordless phone,

    GBL : I will do what you sugest tomorrow if what Sparky sugested dosn't work.
     
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  19. Mof

    Mof Megabyte Poster

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    They still had an old version of aol installed, have told them to uninstall it.
    this isthe error tried googleing it but nothing. error 47-dun 06780x8410104e
     
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  20. Mof

    Mof Megabyte Poster

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    she has unistalled aol but now has no connection.
    thought it woul work with out the software

    connected now with no aol software, just waiting to hear weather it still drops out.
     
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