Looking into ITIL v3 exam?

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I am currently working in a completely different field than IT (in financial research). I am looking to make a transition to IT and finding it difficult to get in the door for an interview. I recently got my A+ and Net+ and thinking the ITIL or Sec+ might be another good option to boost my resume. I would rather not start in a call center since I do have a few years of other work experience but if this is what I have to do than so be it. The only IT experience I have is volunteering that I have been doing for the past 3 months on weekends, fixing computers for donation. What are my next steps?

 

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Hi,

Whilst having other work experience is great, unless it's customer service \ service desk related then you're going to be better off working in a call center or on a service desk. having ITIL is a good idea because it gives you the logic behind why things are done the way they are, what would perhaps concern me would be having too many qualifications and no actual real world experience, please don't take this the wrong way but most IT certifications are designed to show your expertise in an area rather than something to be used as a way into IT as a career.