logon error:

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logon error:
the group policy client service failed the logon. access denied

getting this on a work pc - windows 7, on domain.

only affecting one user no matter where she tries to logon, i dont want to rename her profile yet on AD but if you can let me know if anything else can be tried as this is not just one pc it's happening on.

 

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Is this posted in the right forum?

Firstly check in the AD that she has the right to log on to the domain, her account maybe no longer valid.

Secondly try resetting her password, she maybe typing it in wrong (if you do this make sure you check the box, forcing her to change her password after logo.

 

A quick Google seems to be quite a common problem , have you googled it and tried the suggested fixes?

 

try removing from domain then re-adding.

 

The common theme in most of the MS forum posts is that it is due to a corrupted user profile.

Log in as the admin and remove that users existing local profile, give them a new one.

If they're using roaming profiles you might have a larger issue to resolve.

 

we are indeed using roaming profiles, I did look at some of the solutions that came up on a google search but none of them were relevant to the problem for logon to a domain.

I reset her password, cleared all the local profiles whilst logged on as local admin, no difference. I went back to the office and spoke to Networks that advised that if she is logged on anywhere else then need to wait for her to log off and then try again. She says she isn't logged on anywhere else but will check on Monday if it works now for her.

As it's not working on any PC, and due to using roaming profiles, I renamed her roaming profile store from userid.v2 to userid.v2.old so that a new one could create but that made no difference.

One for Monday I think unless anyone has any other ideas, as it's not going to be a single PC clean out that is needed but more back-end.