Laptop

Oh man! Ad-blocking software has been detected! :'(

This website is run by the community, for the community... and it needs advertisements in order to keep running. Blocking our ads means your killing our stats!
Please disable your ad-block, or become a premium member to hide all advertisements and this notice.

Hi guys

Don't know if this is the right place for this thread or not but here goes.A friend of mine has got a Toshiba laptop
that has just started to randomly shut down with the dreaded blue screen appearing, he has sent it away to the Tech Guys and they have installed a new hard drive but it's still shutting down...In fact tonight he got 3 different stop messages, they were;
stop: 0x0000008E (0xC0000005, 0x81E8A378, 0xA3951A5C, 0x00000000)

stop: 0x0000007E (0xC0000005, 0x81C44C7D, 0x8335B78C, 0x8335B48

stop: 0x00000024 (0x001904AA, 0xA178882C, 0xA1788528, 0x828BD3E0)
Ntfs.sys-Address 828BD3E0 base at 8280D000 datestamp 47918a96

Now he's asked me to help but I'm not very sure of all that stuff just now ,so I thought I would ask you guys so any help would be appreciated

Thanks

Ps He said he run a CHKDSK and it said his drive was clean

 

Oh man! Ad-blocking software has been detected! :'(

This website is run by the community, for the community... and it needs advertisements in order to keep running. Blocking our ads means your killing our stats!
Please disable your ad-block, or become a premium member to hide all advertisements and this notice.

Which O/S ?

You can easily Google the stop codes to find what is causing them but they do vary between Windows versions.

Some XP ones are listed here

 

Did the Tech guys did a clean install of Windows or copy the image from old hard drive to new hard drive?

 

Can you check the system in event viewer for error messages?

 

Sorry the OS is vista, it is the same messages as before and I will get him to find out about the install

cheers

 

I take it youve checked/swapped the memory? Apologise if you have.

 

Hi Guys

UPDATE ...... He has checked the memory no errors and the Tech Guys say that they done a clean install

 

Has the laptop worked okay since he got it back? And has it updated since he has got it back? A bit of a Google suggests one cause could be a recent update that throws the system out. You could try safe mode, uninstall the most recent updates (last ones before it started crashing), turn off auto-update and restart in normal mode and see how that goes. If that's okay then add updates either one at a time or in small batches" to narrow down the one that is causing it.

Another thing that I know some of the others have touched upon is the memory. If he has more than one stick in there take one out and see if it works okay. It may be the memory slot rather than the memory stick itself, so you may need to sap slots as well as part of the diagnostics.

 

Try going into safe mode for a while if nothing happens then it likely a hardware, sound, dvd-rw or network devices are probable causes, in normal mode, disable these components in device manager and enble one by one to identify which device is causing the problem. It could also be your graphic card or overheating problems.