Junior Helpdesk Analyst?

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Well my job title is IT Support Analyst, which = 1st line support.
Reckon Helpdesk Analyst is the same thing spelt differently

Career progression? Not sure as I've been doing this 9 months now so no progression as of yet.
Excellent way to build up experience & knowledge though.*

* - proclaimer: I work in a smallish IT dept. of 14 people (6 on helpdesk) & so work very closely with the developers/2nd line & managers/3rd line; and tend to pick up a lot from these guys.
Not sure what it would be like in a larger company where communication lines are more formalised (I'm guessing a bit here so feel free to correct me if I'm wrong!)

 

Actually got the job through an agency (thanks CWJobs )
- the agency contacted me after seeing my CV on their website & matched me to the job.

I had no previous IT experience but had been building & playing around with computers for around 10 years. Rather luckily I'd also temped in their accounts department about 12 months previously & had impressed then (I think), which no doubt helped.

I'm actually really enjoying it. However this is aided by the fact that it's all in-house support so most of the work is in the same building/city, plus some depots around the country.
This means we tend to deal with the same people/friends repeatably.
Also, our manager allows us to manage ourselves so it's pretty relaxed, as long as we pull our weight.

There's a guy joined us recently who used to work for a large helpdesk company, and he certainly seemed to find that a frustrating grind, although at this point I'm guessing again.

A lot of it can come down to patience, like when you're helping someone who's asking you where the Shift key is...

Oh, and you can call me Wonderboy as much as you like!

 

Well done Gaz, best of luck in your new chosen career

Si

 

disclaimer


I can be a prick...

 

That's the word!