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ITIL v3 foundation

Discussion in 'Service Management Frameworks' started by shadowwebs, Dec 2, 2011.

  1. shadowwebs

    shadowwebs Megabyte Poster Forum Leader

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    Hello,

    I have been asked to do the ITIL v3 foundation by work, they are not funding this so I will be doing all self study.

    I am not a particularly great learner when it comes to self study and do not have much knowledge on what the ITIL is for.

    Advice please?

    Thanks
     
    Certifications: compTIA A+, Apple Certified Technical Coordinator 10.10 (OS X Yosemite, Server and Support)
  2. SimonD

    SimonD Terabyte Poster Moderator

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    The first port of call would be the official site here, I would also question why they expect you to get certified without funding, it's a tad strange in my opinion.
     
    Certifications: CNA | CNE | CCNA | MCP | MCP+I | MCSE NT4 | MCSA 2003 | Security+ | MCSA:S 2003 | MCSE:S 2003 | MCTS:SCCM 2007 | MCTS:Win 7 | MCITP:EDA7 | MCITP:SA | MCITP:EA | MCTS:Hyper-V | VCP 4 | ITIL v3 Foundation | VCP 5 DCV | VCP 5 Cloud | VCP6 NV | VCP6 DCV | VCAP 5.5 DCA
    WIP: VCP6-CMA, VCAP-DCD and Linux + (and possibly VCIX-NV).
  3. shadowwebs

    shadowwebs Megabyte Poster Forum Leader

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    It's more about getting me ahead as I am the onsite IT Tech at the minute and a Supervisor job is going to be coming up over the next 4-5 working weeks so my boss has recommended if I can get the ITIL v3 foundation then this will put me in a better position for the job.... so any advice would be great.
     
    Certifications: compTIA A+, Apple Certified Technical Coordinator 10.10 (OS X Yosemite, Server and Support)
  4. soundian

    soundian Gigabyte Poster

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    The Art of Service book (which includes 90-day access to an online course with more test questions) should see you right on that.
     
    Certifications: A+, N+,MCDST,MCTS(680), MCP(270, 271, 272), ITILv3F, CCENT
    WIP: Knuckling down at my new job
  5. shadowwebs

    shadowwebs Megabyte Poster Forum Leader

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    thanks, i have got hold of an ebook called "ITIL V3 Foundation Complete Certification Kit, 2009 Edition Study Guide Book"

    any opinions on this one?
     
    Certifications: compTIA A+, Apple Certified Technical Coordinator 10.10 (OS X Yosemite, Server and Support)
  6. wagnerk
    Highly Decorated Member Award

    wagnerk aka kitkatninja Moderator

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    I used this book to pass my ITIL exam.

    There's an update version here.
     
    Certifications: CITP, PGCert, BSc, HNC, LCGI, PTLLS, MCT, MCITP, MCTS, MCSE, MCSA:M, MCSA, MCDST, MCP, MTA, MCAS, MOS (Master), A+, N+, S+, ACA, VCA, etc... & 2nd Degree Black Belt
    WIP: PGDip

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