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ITIL Foundation

Discussion in 'Service Management Frameworks' started by Makaveli, Dec 9, 2013.

  1. Makaveli

    Makaveli Byte Poster

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    After completing several Microsoft certifications over the last couple of years I am looking to certify in a different area and have been looking into ITIL Foundation. I have a few questions as I believe there is no requirement to take a course and it can be done by self-study

    - Has anyone self studied for this exam? If so how did you find it?
    - What resources are recommended for self study?

    Any advice would be appreciated...
     
  2. jamin100

    jamin100 Byte Poster

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    In trying to donut at the moment.
    It seems really boring though
     
    WIP: 70-680
  3. monobrow

    monobrow Nibble Poster

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    I did the v3 exam, self-studying using the Art of Service book, and the videos on their website (you get access to them once you register). It took me about a month from start to finish.

    There wasn't anything very complicated, but I did find it pretty dry reading. Foundation is quite general, and looks at a variety of different job roles. The parts that related to actual work I'd done before were quite interesting - as it gives you an insight into why certain things are done in a certain way - it's just the other areas that I didn't really enjoy.

    Having said that, I do like having an outline understanding of areas I'm not really involved in and I would at some point like to do the next level of exams.
     
    Certifications: MOS Outlook 2010, MOS Word 2010, MCTS Windows 7, ITIL v3 Foundations, MCDST
    Modey likes this.
  4. Makaveli

    Makaveli Byte Poster

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    It seems alot of people find the learning for this exam dry. Who did you take the exam with?
     
  5. monobrow

    monobrow Nibble Poster

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    I think unless you've worked in a role the exam looks at, then you're just reading through a lot of theory and concepts. There are no practical excercises to break things up either, so apart from sections with scenarios I'd experienced in real life, I didn't find it very 'engaging'.

    The book isn't very long though (maybe 200 pages?), so maybe set yourself a target like 10-20 pages a night instead of doing hours and hours. I found it really easy to get bogged-down with parts of it, so manageable chunks would have worked better for me.

    I'm pretty sure I booked the exam through Prometric. It was a couple of years ago though, so things may have changed
     
    Certifications: MOS Outlook 2010, MOS Word 2010, MCTS Windows 7, ITIL v3 Foundations, MCDST
  6. Makaveli

    Makaveli Byte Poster

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    Thanks monobrow, it looks like Prometric offer the exam.
     
  7. monobrow

    monobrow Nibble Poster

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    have fun ;)
     
    Certifications: MOS Outlook 2010, MOS Word 2010, MCTS Windows 7, ITIL v3 Foundations, MCDST
  8. jero25

    jero25 New Member

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    Yes , I tried self studies . It is bit tough . Resource I use Books and Internet .
     

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