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ITIL Abbreviations

Discussion in 'Training & Development' started by Mr.Cheeks, Apr 5, 2007.

  1. Mr.Cheeks

    Mr.Cheeks 1st ever Gold Member! Gold Member

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    For those guys considering ITIL at some point, here is a list of abbreviations, which you may find of some use. *Some abbreviations, you will recognise already.

    A
    Code:
    ACD Automatic Call Distribution
    AMDB Availability Management Database 
    ASP Application Service Provider 
    
    B
    Code:
    BCM Business Capacity Management 
    BCP Business Continuity Plan(ning) 
    BIA Business Impact Analysis 
    BITA Business/IT Alignment 
    BQF British Quality Foundation 
    BRM Business Relationship Management 
    BSC Balanced Scorecard 
    BSi British Standards Institution
    
    C
    Code:
    C&CM Configuration and Change Management 
    CAB Change Advisory Board
    CAB/EC Change Advisory Board/Emergency Committee
    CASE Computer-Aided Systems Engineering
    CCTA Central Computer and Telecommunications Agency
    CDB Capacity Management Database 
    CFIA Component Failure Impact Analysis
    CI Configuration Item
    CM Change / Configuration Management 
    CMDB Configuration Management Database
    CMM Capability Maturity Model 
    COP Code of Practice
    CPU Central Processing Unit 
    CRAMM CCTA Risk Analysis Management Methodology
    CRM Customer Relationship Management CSF Critical Success Factor 
    CTI Computer Telephony Integration
    
    D
    Code:
    DBMS Database Management System
    DHS Definitive Hardware Store
    DISC Delivering Information Systems to Customers 
    DR Disaster Recovery 
    DRP Disaster Recovery Plan(ning) 
    DSL Definitive Software Library
    
    E
    Code:
    EDI Electronic Data Interchange
    EFQM European Foundation for Quality Management
    EXIN Examen Instituut 
    
    F
    Code:
    FSC Forward Schedule of Change
    FTA Fault Tree Analysis
    G
    Code:
    GUI Graphical User Interface
    H
    Code:
    HD Help Desk 
    I
    Code:
    ICAM Integrated Computer-Aided Manufacturing
    ICT Information and Communications Technology
    ID Identification 
    IDEF ICAM Definition
    IRR Internal Rate of Return 
    IS Information System(s) / Information Service(s) 
    ISEB Information Systems Examination Board 
    ISO International Standards Organisation
    IT Information Technology
    ITAMM IT Availability Metrics Model 
    ITIL Information Technology Infrastructure Library 
    ITSCM IT Service Continuity Management 
    ITSM IT Service Management 
    itSMF IT Service Management Forum 
    IVR Interactive Voice Response
    
    J
    Code:
    JD Job Description 
    K
    Code:
    KE Known Error 
    KEDB Known Error Database 
    KEL Known Error Log 
    KER Known Error Record / Report
    KPI Key Performance Indicator
    KSF Key Success Factors
    
    L
    Code:
    LAN Local Area Network
    M
    Code:
    MI Management Information 
    MTBF Mean Time Between Failures
    MTBSI Mean Time Between System / Service Incidents
    MTTF Mean Time To Fix 
    MTTR Mean Time To Repair
    
    N
    Code:
    NAT Network Address Translation 
    NPV Net Present Value 
    O
    Code:
    OGC Office of Government Commerce 
    OLA Operational Level Agreement
    
    P
    Code:
    PC Personal Computer
    PER Project Evaluation Review 
    PID Project Initiation Document 
    PIR Post Implementation Review
    PM Problem Management 
    PR Problem Record / Report
    PRINCE2 Projects IN Controlled Environments
    PSA Projected Service Availability
    
    Q
    Code:
    QA Quality Assurance 
    QBE Query By Example 
    QMS Quality Management System 
    R
    Code:
    RCM Resource Capacity Management 
    RFC Request For Change
    RFO Reason For Outage
    RFS Request For Service (Service Request) 
    ROI Return On Investment 
    RTFM Read The Flaming Manual !!
    
    S
    Code:
    SAC/D Service Acceptance Certificate / Document 
    SCI Software Configuration Item
    SCM Service Capacity / Supply Chain Management
    SD Service Desk 
    SIP Service Improvement Plan / Program
    SLA Service Level Agreement
    SLM Service Level Management
    SLO Service Level Objective 
    SLR Service Level Requirement 
    SMO Service Maintenance Objective 
    SMT Service Management Team 
    SOA Systems Outage Analysis 
    SPICE Software Process Improvement Capability dEtermination 
    SPOC Single Point of Contact 
    SPOF Single Point of Failure 
    SQP Service Quality Plan 
    SSADM Structured Systems Analysis and Design Method
    
    T
    Code:
    TCO Total Cost of Ownership 
    TOP Technical Observation Post 
    TOR Terms of Reference
    TP Transaction Processing
    TQM Total Quality Management 
    
    U
    Code:
    UART Universal Asynchronous Receiver-Transmitter 
    URL Uniform Resource Locator 
    
    V
    Code:
    VBF Vital Business Function 
    VFM Value For Money 
    VOI Voice over the Internet 
    VOIP Voice Over Internet Protocol
    
    W
    Code:
    WAN Wide Area Network
    PHP:
    To understand what each item means, click here
     
  2. Boycie
    Honorary Member

    Boycie Senior Beer Tester

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    Thanks for sharing. :thumbleft How is the course going?

    Si
     
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT
  3. Bluerinse
    Honorary Member

    Bluerinse Exabyte Poster

    8,871
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    Yuk, buzz words or what - i have never read such a load of old cobblers in my entire life :wink:
     
    Certifications: C&G Electronics - MCSA (W2K) MCSE (W2K)
  4. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    HD = Help desk

    whit? :blink

    Never heard that one before! Thought it would be hard drive.... hee hee!
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  5. wizard

    wizard Petabyte Poster

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    [​IMG] :twisted:
     
    Certifications: SIA DS Licence
    WIP: A+ 2009
  6. zebulebu

    zebulebu Terabyte Poster

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    Oh my God - you couldn't be more right.

    i swear by all that is good and true in the world that the ITIL course and exam was by far the single worst experience of my life certification-wise. It wasn't that it was particularly difficult (although it was harder than I was expecting) because, less than two weeks later I sat a four day training course followed by a very tough exam for my Netscreen cert. Its just sooooooo goddamn boring!

    Most of those acronyms pop up during the exam as well - I got questions that had about six acronyms in the question, followed by five possible multiple choice answers - all with... you guessed it, more acronyms in them

    :hang
     
    Certifications: A few
    WIP: None - f*** 'em
  7. Mr.Cheeks

    Mr.Cheeks 1st ever Gold Member! Gold Member

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    thats true - i paperwork i been readin has a shi7 loads of aconyms, thats why i hunted this page down, so i can print it off and stick it at the front...

    @ Boyce - i think my exam's gonna be booked at the end of may
     
  8. UCHEEKYMONKEY
    Honorary Member

    UCHEEKYMONKEY R.I.P - gone but never forgotten. Gold Member

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    Good Luck:thumbleft
     
    Certifications: Comptia A+
    WIP: Comptia N+

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