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Problem IT Repairs - Customer Database

Discussion in 'Software' started by Ross, Nov 9, 2009.

  1. Ross

    Ross Bit Poster

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    Good Afternoon,

    I have just setup my own small IT Repairs Business from home, I am looking for a Database that I can record customers in and the work that was completed on their computer.

    Does anybody have any experience with one or any recommendations please? I'd prefer to keep the costs as low as possable so it dosent have to be that technical or have any backup support.

    I have spent a little time reasearching the Internet for 'Database Templates' but nothing seems to be built around IT Repairs, I don't use Office but I do use Open Office.

    Any ideas folks :)
     
    Certifications: I.T NVQ Levels 1 and 2, ECDL, A+, SDI, Senior SDI, ITIL, NVQ Management L3
    WIP: CompTIA N+
  2. wagnerk
    Highly Decorated Member Award

    wagnerk aka kitkatninja Moderator

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    Why not use a free helpdesk software package like: Spiceworks?

    -Ken
     
    Certifications: CITP, PGCert, BSc, HNC, LCGI, PTLLS, MCT, MCITP, MCTS, MCSE, MCSA:M, MCSA, MCDST, MCP, MTA, MCAS, MOS (Master), A+, N+, S+, ACA, VCA, etc... & 2nd Degree Black Belt
    WIP: PGDip
  3. UKDarkstar
    Honorary Member

    UKDarkstar Terabyte Poster

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    I used (for about 5 years) the invoicing and quote programe from HERE as it was specifically developed for a computer shop in the States. It was truly excleent and they do a knowledge base too.

    You can record customer details/jobsheets/parts/serial numbers etc etc so have a good look at it - it's not too expensive and they're very good on upgrades and support.

    Can't recommend it highly enough tbh :thumbleft:thumbleft:thumbleft
     
    Certifications: BA (Hons), MBCS, CITP, MInstLM, ITIL v3 Fdn, PTLLS, CELTA
    WIP: CMALT (about to submit), DTLLS (on hold until 2012)
  4. Ross

    Ross Bit Poster

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    Thats great thanks very much, as soon as I get home I'll have a look tonight. Thanks Again!! :D
     
    Certifications: I.T NVQ Levels 1 and 2, ECDL, A+, SDI, Senior SDI, ITIL, NVQ Management L3
    WIP: CompTIA N+
  5. jk2447

    jk2447 Petabyte Poster Moderator

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    Best of luck with your business
     
    Certifications: BSc (Hons), HND IT, HND Computing, ITIL-F, MBCS CITP, MCP (270,290,291,293,294,298,299,410,411,412) MCTS (401,620,624,652) MCSA:Security, MCSE: Security, Security+, CPTS, VCP4, CCA (XenApp6.5), MCSA 2012, VCP5, VCP6-NV
  6. dazza786

    dazza786 Megabyte Poster

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    Spiceworks has another vote from me!
     
    Certifications: MCP (271, 272, 270, 290, 291, 621, 681, 685), MCDST, MCTS, MCITP, MCSA, Security+, CCA(XA6.5)
  7. UKDarkstar
    Honorary Member

    UKDarkstar Terabyte Poster

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    No worries - I think you can download a trial or if, not, drop them a line - they're very helpful
     
    Certifications: BA (Hons), MBCS, CITP, MInstLM, ITIL v3 Fdn, PTLLS, CELTA
    WIP: CMALT (about to submit), DTLLS (on hold until 2012)

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