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IT Documentation

Discussion in 'The Lounge - Off Topic' started by westernkings, Nov 27, 2010.

  1. westernkings

    westernkings Gigabyte Poster

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    Hi Gents,

    I'm trying to get a standard documentation package together for all the clients I look after, does anyone have any templates they can share? such as Configuration Records and Build Checklists that I can edit so I don't have to start from scratch on them all.

    Also, what would you guys say is a standard set of documentation needed? what do you use? is it important to have loads of different documents, or all of it in a few select ones?

    So far I've got it knocked down to the following that should cover all the things needed;

    Network Diagrams (Floor Plan, Rack Diagram, Network Diagram, Data Flows between software and databases etc)
    Network Configuration Record (Procedures, 3rd Party Contacts, server configs, domain overview description etc)
    Change Log
    Password List
    Build Checklists

    I think that should cover most of the stuff for a small business of 10 to 30 employees but as always, wanted to hear what my peers have to say as you guys are the horses mouth essentially :)

    Cheers gents
     
    Certifications: MCITP:VA, MCITP:EA, MCDST, MCTS, MCITP:EST7, MCITP:SA, PRINCE2, ITILv3
  2. GSteer

    GSteer Megabyte Poster

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    Nothing standard I can really share ATM, this is still something I'm building up for myself in the background.

    But, I would add the following to the list:

    Licensing
    Existing backup strategy, tape rotations etc, what is being backed up (and has been agreed with customer)
    Very basic DR sheet with contacts and overview of what needs doing.
    Firewall and router confute
     
    Certifications: BSc. (Comp. Sci.), MBCS, MCP [70-290], Specialist [74-324], Security+, Network+, A+, Tea Lord: Beverage Brewmaster | Courses: LFS101x Introduction to Linux (edX)
    WIP: CCNA Routing & Switching

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