Is this out of my league?

Oh man! Ad-blocking software has been detected! :'(

This website is run by the community, for the community... and it needs advertisements in order to keep running. Blocking our ads means your killing our stats!
Please disable your ad-block, or become a premium member to hide all advertisements and this notice.

Hi,

As you can see from my profile I'm in the process of working towards obtaining A+ certification.

I've just been emailed a first line helpdesk support job in Bristol, do you think it would be over ambitious applying for this job considering at the moment I have little or no experience in the technical field of IT (although I am willing to learn!!).

That being said there is "endless training", and opportunities to move into more "senior positions" providing you show you're enthusiastic and motivated.

Here is the job description:

"Computer Futures Solutions are seeking 2 Helpdesk Analysts to work for a market leading company based in Bath. You will be working in a specialist team of 5 providing 1st/2nd line support. You will need to have an excellent phone manner and be able to work in a pressurised environment. The ideal candidate would have experience in providing helpdesk or desktop support and be looking for a rewarding career in a rapidly growing organisation. You will be given endless training and people who are enthusiastic and motivated will have the opportunity to move on to more senior positions very quickly. The role is paying up to £16,000 and come with an excellent benefits package, which includes pension and health care. These roles are very urgent and my client will interview relevant candidates immediately."

It sounds like a great opportunity, should I go for it?

Alex

 

Oh man! Ad-blocking software has been detected! :'(

This website is run by the community, for the community... and it needs advertisements in order to keep running. Blocking our ads means your killing our stats!
Please disable your ad-block, or become a premium member to hide all advertisements and this notice.

Go for it but if they call you a say that it's a high pressure role stop and ask them to define "high pressure"...count the "um" and stutters! I caught an agency rep out with that one yesterday! I know what high pressure is...they don't!

 

At the end of the day, if you don't apply you definately won't get it - and you'll be none the wiser.

If you apply, you at least stand a chance.

I used to apply for loads of stuff that I knew was out of my league, or that I didn't want.

Every covering letter you send off and every interview you go to will teach you something. That way when the big one comes along you are prepared.

I think in every interview I've ever had, I have been asked something that I wasn't expecting and ended up looking fooloish. So for the next one I always made sure I had covered that area.

Go for it.

 

Hi guys thanks for the replys so far.

Assuming I get invited to interview, what sort of questions am I likely to be asked?

Alex

 

Well you may get a few tests: a technical test and possibly a phone test!

Questions you get normally are customer orientated - ie how would you deal with some numptie shouting at you down the phone! They may also be looking for empathy too. The old cheastnut "where do you see yourself in x number of years time" is a dead cert!

 

I agree.

If you feel that you lack technical skills - emphasize your customer service. Talk about good service, politeness, respectful attitude and most importantly - seeing the job through and ensuring the customer is satisfied.

In the old days, helpdesks were there to support users, who were always trouble. This often led to a poor attitude where neither party respected each other.

Nowadays helpdesks provide a 'service' to 'customers'. The manager is likely to be targeted with things like speed of answering the phone, speed of issue resolution, complaints against staff etc. Even if you don't possess the skills to sort the problem out as long as you keep the customer happy, that's the main thing.

It comes down to things like basic courtesy, escalating matters promptly and most important, keeping the customer informed about the progress of the issue. A quick call back or email to let them know that the matter has been passed to an engineer will save you the grief of them calling back and shouting at you for not sorting things out...

 

Keep em coming guys!

I love this forum!!!

Alex

 

Agree completely. It's a good first step!

 

I'd agree with what most have said. My first job was helpdesk and I still work on a service desk, though in a more advanced position. If you're not as clued up on everything technical, emphasise any customer service skills, this seems to be an area that they look at more to be honest.