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Is this an ad for a first line helpdesk job or just a call centre job

Discussion in 'Employment & Jobs' started by jo74, Dec 19, 2009.

  1. jo74

    jo74 Byte Poster

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    I suspect it's the latter, that it's a call centre job but I'd like to hear what other members think

    https://candidate.manpower.com/wps/...4k96eoDS8H1Jg!!/#7_FBTHMTS30OUCD0I08J8MTF0085
     
    Certifications: A+, N+, Sec+
    WIP: CCENT, CCNA
  2. Arroryn
    Honorary Member

    Arroryn we're all dooooooomed

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    Link not found matey.
     
    Certifications: A+, N+, MCDST, 70-410, 70-411
    WIP: Modern Languages BA
  3. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    Computer says no....
     
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  4. jo74

    jo74 Byte Poster

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    Here's what the ad said:

    Technical Support Advisor

    Industry sector: Call Centre
    Advert ID: GBR/48538
    Position type: Temporary

    Job description
    The purpose of the role is to provide excellent and efficient customer service. You will be working within a team environment taking ownership and ensuring first time resolution for all inbound customer contacts including technical support queries in order to meet and exceed customers expectations. Successful applicants will join our technical support department within a busy and well established call centre ensuring professionalism and flexibility for all mediums of customer contact, be it telephone, e-mail or chat. This is a customer service focused role, full training and additional support and development available. The majority of the role is on phone scheduled within our busy peak call times.

    Candidate profile
    We are looking for well organised, motivated applicants with the ability and desire to learn, develop new and existing skills and strive to achieve excellence. An ability to work in a team environment as well as occasionally in a sole charge role are preferable.

    Candidate skills
    Customer service, call centre, inbound call taking, first time resolution, technical support, IT, broadband, internet, email, call taking
     
    Certifications: A+, N+, Sec+
    WIP: CCENT, CCNA
  5. ericrollo

    ericrollo Megabyte Poster

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    Could be a call centre for an ISP
     
    Certifications: MOS Master, A+, MCP 271
    WIP: HND, Programming, Another Job

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