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is helpdesk a final destination for some?

Discussion in 'Employment & Jobs' started by Juelz, May 8, 2015.

  1. Juelz

    Juelz Gigabyte Poster

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    I stumbled across an article online and it said that for many people a help desk role is what they aim for and will be happy doing forever. Is this true? I always assumed it to be an entry point not a final resting place. In the companies you work, do you get many long-term help desk people who dont want to progress?
     
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  2. jk2447

    jk2447 Petabyte Poster Moderator

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    I don't see why it wouldn't be true. I know the odd person who stayed in a similar role for over a decade. He was happy doing that and doesn't look likely to move roles unless forced to.

    I don't think getting into IT means you have to constantly strive for what's next in terms of job roles. It's entirely down to the individual and if you're really happy somewhere, it suits you and your lifestyle, why look else where. In general I think it's fair to say with more responsibility, and you'd hope money, there also comes more stress.

    I haven't seen your article but it doesn't surprise me at all. The only possible negative I can think to a person staying in a role like that is that they block new people wanting their foot in the door so that they can progress onto other roles, but then you can't go through life worrying about other peoples careers, looking after your own will prove enough of a challenge at times.

    Just my 2 cents on that, by no means a right or wrong answer I don't think, progress or don't, as long as you enjoy it or it gives you something you need.
     
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  3. wagnerk
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    wagnerk aka kitkatninja Moderator

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    +1 to what jk2447 has already said.
    Plus remember, there are different levels and roles on helpdesk/servicedesk :)
     
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  4. jk2447

    jk2447 Petabyte Poster Moderator

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    Good point actually, the chap I spoke of does bits of server work when they need him so he's doing more than your average helpdesk there I'd imagine.
     
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  5. zxspectrum

    zxspectrum Gigabyte Poster Premium Member

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    I dont want to be at the helpdesk all the time, when im working on something i still have to deal with the usual stuff at the desk or ill get a call to go somewhere.

    I have been lucky enough to work on some level 2 and 3 issues. But overall i still dont know where i want to be, maybe the network side of things. If I am still in a helpdesk role in 5 years, i would not see that as progression.

    Ed
     
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  6. jk2447

    jk2447 Petabyte Poster Moderator

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    That's fair enough Ed, but I do think its possible for a person to progress in the same role. I don't think it's all about changing job roles to progress, so should you or anyone not get the opportunity, I wouldn't automatically say they hadn't progressed. They could be the pride of a company becoming the elite at what they do :)
     
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  7. Waqas Ahmed

    Waqas Ahmed Nibble Poster

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    Hmm. Let's not also forget that some companies do away with the whole traditional 1st line, 2nd line, 3rd line support. Every one supports all types of support tickets working as one unit. Though I guess this is more true of smaller businesses than bigger ones!
     
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  8. Apexes

    Apexes Gigabyte Poster

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    2 people at my place only ever done helpdesk - they love it :)
     
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