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Interview Tomorrow

Discussion in 'Employment & Jobs' started by oscardelaboya, Aug 31, 2010.

  1. oscardelaboya

    oscardelaboya Bit Poster

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    I've managed to get myself an interview for a service desk position but two of the criteria/competencies seem a little vague,has anyone got any idea what sort of questions I can expect on these two points?

    1. Knowledge of computer systems backup and security procedures
    2. Knowledge of IT Service Management and Project Management

    Ahh nothing like a bit of last minute panic setting in! :unsure
     
    Certifications: 70-640 AD, Configuring/MCITP Enterprise Desktop Support 7
    WIP: 70-642
  2. veloce

    veloce Byte Poster

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    I'll be honest,

    I probably cant help you with an understanding of these criteria, but wish you all the best anyway!
    If its not too cheeky, are you with an agency, if so, which one?
     
    Certifications: A+
    WIP: BSc Hons Computing & IT
  3. Josiahb

    Josiahb Gigabyte Poster

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    Without trying to second guess the hiring manager I don't think I can give you a really clear idea what they mean with those two BUT....

    They've invited you to interview, so don't worry too much about it you've obviously got something they are looking for so just go for it!

    As far as the backup things goes though, I've successfully answered questions relating to backup systems when my only experience is with a very elderly copy of (veritas) backup exec. If your familiar with the concepts you should be fine.
     
    Certifications: A+, Network+, MCDST, ACA – Mac Integration 10.10
  4. SimonD

    SimonD Terabyte Poster Moderator

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    1. Know the differences between Differential, Incremental and Full backups. Know of the various backup products out there (Symantec Netbackup and Backup Exec, Microsoft DPM, Legato Networker). With regards to the security procedures I would hazard a guess that they are talking about encrypted backups, offsite storage, weekly, monthly and yearly backups.

    2. You should have an understanding of what ITIL is (IT Infrastructure Library) and the functions of a Service Desk (all part of ITIL Foundation), as far as Project Management goes, know that there are a number of different Project Management methodologies, the main ones are Prince 2 (PRojects IN a Controlled Environment), Six Sigma and PMI\PMP.

    Out of them all I would say that the Backup and functions of a Service desk are probably the most important for a Service Desk role. Knowledge of Project Management methodologies should be a secondary priority.
     
    Certifications: CNA | CNE | CCNA | MCP | MCP+I | MCSE NT4 | MCSA 2003 | Security+ | MCSA:S 2003 | MCSE:S 2003 | MCTS:SCCM 2007 | MCTS:Win 7 | MCITP:EDA7 | MCITP:SA | MCITP:EA | MCTS:Hyper-V | VCP 4 | ITIL v3 Foundation | VCP 5 DCV | VCP 5 Cloud | VCP6 NV | VCP6 DCV | VCAP 5.5 DCA
    WIP: VCP6-CMA, VCAP-DCD and Linux + (and possibly VCIX-NV).
  5. Killian

    Killian Byte Poster

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    Best of luck mate :)
     
    Certifications: See sig.
    WIP: Everything!
  6. oscardelaboya

    oscardelaboya Bit Poster

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    Cheers, no its not through an agency, applied directly to the employer
     
    Certifications: 70-640 AD, Configuring/MCITP Enterprise Desktop Support 7
    WIP: 70-642
  7. oscardelaboya

    oscardelaboya Bit Poster

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    Thanks, I have some experience of using Veritas backup from a previous position so should be able to come up with something!
     
    Certifications: 70-640 AD, Configuring/MCITP Enterprise Desktop Support 7
    WIP: 70-642
  8. oscardelaboya

    oscardelaboya Bit Poster

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    Thanks for this, gives me more of an idea (hopefully) of the sort of stuff they are going to ask. I think you are right about the backups and service desk management being the main priority. Ill be pretty surprised if they start asking in depth Project Management questions! :eek:
     
    Certifications: 70-640 AD, Configuring/MCITP Enterprise Desktop Support 7
    WIP: 70-642
  9. oscardelaboya

    oscardelaboya Bit Poster

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    Thanks
     
    Certifications: 70-640 AD, Configuring/MCITP Enterprise Desktop Support 7
    WIP: 70-642

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