Interview question - Prioritisation

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Q) How would you prioritise your support calls?

Just wondering what the best response to this question would be, it seems to come up a lot!
Cheers

 

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Prioritize them dependent on impact.

 

Thanks for your suggestion.

So do you mean prioritize the support calls depending on how severe you interpret each problem to be?

 

prioritize support calls depending on impact, according to what the sla's are. i.e how many people it affects etc

 

Excellent way of wording it, thanks.