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Interview question - Prioritisation

Discussion in 'Employment & Jobs' started by ledzepploid, Sep 7, 2011.

  1. ledzepploid

    ledzepploid Bit Poster

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    Q) How would you prioritise your support calls?

    Just wondering what the best response to this question would be, it seems to come up a lot!
    Cheers
     
  2. free.heron

    free.heron Nibble Poster

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    Prioritize them dependent on impact.
     
    Certifications: ITIL v3
    WIP: CCENT
  3. ledzepploid

    ledzepploid Bit Poster

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    Thanks for your suggestion.

    So do you mean prioritize the support calls depending on how severe you interpret each problem to be?
     
    Last edited: Sep 7, 2011
  4. strayduck9

    strayduck9 Bit Poster

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    prioritize support calls depending on impact, according to what the sla's are. i.e how many people it affects etc
     
  5. ledzepploid

    ledzepploid Bit Poster

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    Excellent way of wording it, thanks.
     

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