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Improving Your Service Desk

Discussion in 'Employment & Jobs' started by akane1984, Sep 20, 2012.

  1. akane1984

    akane1984 New Member

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    Hi folks,

    looking to get some opinions of like minded IT members here on ways in which IT delivery can be improved. The company I work for currently has a number of remote sites and a central service desk. We're looking for ways to improve and include the remote sites into the organization structure better.

    Anyone with any ideas or input they'd like to share?
     
    Certifications: Bsc, HND Computing, AVCE ICT
    WIP: Network+, ITIL v3 Foundation
  2. Beerbaron

    Beerbaron Megabyte Poster

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    ITIL is your friend, use her wisely :D
     
    Certifications: BSc (Hons), MSc, ITIL v3F, MCP, MCDST, MCITP: edst7, MCTS, MCSA: Server 2003, MCSA: Windows 7, N+, NVQ IT lvl 3, MCSA Windows 7, VCP5, CCENT, CEH
    WIP: CISSP
    Sparky likes this.

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