I have a new job..

Oh man! Ad-blocking software has been detected! :'(

This website is run by the community, for the community... and it needs advertisements in order to keep running. Blocking our ads means your killing our stats!
Please disable your ad-block, or become a premium member to hide all advertisements and this notice.

And I dont know how to feel about it. I always thought my next job would be IT related but due to circumstance Ive had to leave my current job and take a new one. Without giving to much away, I will be working in a call centre making outbound calls. Its not ideal but I have to make money to pay the bills. My goal is to get into help desk tbh, I was wondering is there anything I can apply from this job to a help desk job? The new job isnt IT related all I can say is I will be making ALOT of calls talking to ALOT of people.

 

Thanks mate, I wont give up IT, though I will surely have less free time to study , but wont give it up!

 

Sometimes needs must, you might have to make some sacrifices but if you set yourself the goals and make a good plan you can do it.

 

In terms of your actual question, working on a call desk will have a lot of transferable skills to a helpdesk role, as you can prove that your customer service and written skills are up to scratch, as well as showing that you are confident and comfortable enough to sit on calls etc.

Sounds like you might be doing some cold calling or debt chasing based work if I had to guess, so I would expect you are probably going to hit some irate customers and have some less than nice conversations, but you can use that to show you can handle dispute and don't get phased talking to irate users and so forth.

Many 1st line helpdesk roles are pretty much just call logging, and this new job will give you almost everything you need to do that in a helpdesk role, so it can certainly be useful going forward IMO.

 

You gotta do what you gotta do at the end of the day, and if this is the right call for other reasons - then so be it

keep at it with IT, you'll get there and be sure to keep on these boards to help you out also

you may even find you have a bigger desire to get back into IT once you get out of it into a different job - and it may even be a bigger push for your studying

either way, good luck.