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How many users do you support?

Discussion in 'Employment & Jobs' started by Manunemp, Oct 29, 2009.

  1. Manunemp

    Manunemp Bit Poster

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    IF you work for a company that provides I.T Support for clients not staff, what is the largest client that you support in terms of number of users of that client that require support? What is the smallest? what is the average?

    Also are the clients predominantly from certain industries, if so which one's, or is it very diverse?

    The reason I ask is to find out which size and kind of companies have their own internal support staff as opposed to those that require external support.
     
  2. Fergal1982

    Fergal1982 Petabyte Poster

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    Thats not an easy question to answer, because there is no fixed point at which companies switch from outsourced to internal support. Some small companies hire a single internal IT manager, responsible for all support, etc. Some large corporations still outsource their support.

    Its all about the perceived cost/benefit the individual companies decide upon.
     
    Certifications: ITIL Foundation; MCTS: Visual Studio Team Foundation Server 2010, Administration
    WIP: None at present
  3. BosonMichael
    Highly Decorated Member Award

    BosonMichael Yottabyte Poster

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    When I worked for a company that provided IT services to companies, we had everything from single-person "companies" to huge worldwide corporations (Bridgestone-Firestone). So there's really no "average". Any company that lacks IT support of one type or another is a candidate client.
     
    Certifications: CISSP, MCSE+I, MCSE: Security, MCSE: Messaging, MCDST, MCDBA, MCTS, OCP, CCNP, CCDP, CCNA Security, CCNA Voice, CNE, SCSA, Security+, Linux+, Server+, Network+, A+
    WIP: Just about everything!
  4. wagnerk
    Highly Decorated Member Award

    wagnerk aka kitkatninja Moderator

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    Every user is a client/customer for IT Services, regardless of if they are internal or external.

    Our dept supports 1350-1400 internal users, but we also support 3 external companies.

    -Ken
     
    Certifications: CITP, PGCert, BSc, HNC, LCGI, PTLLS, MCT, MCITP, MCTS, MCSE, MCSA:M, MCSA, MCDST, MCP, MTA, MCAS, MOS (Master), A+, N+, S+, ACA, VCA, etc... & 2nd Degree Black Belt
    WIP: PGDip
  5. Josiahb

    Josiahb Gigabyte Poster

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    As others have said the controlling facctor in thic is individual companies cost/benefit analysis. We use both internal and outsourced support for different things here (50 users) depending on situation.
     
    Certifications: A+, Network+, MCDST, ACA – Mac Integration 10.10
  6. Gingerdave

    Gingerdave Megabyte Poster

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    My two full time jobs have been very different, the first was 2000 users on a site (6th form college) the current one is 250 users split over 6 sites.
     
    Certifications: A+,MCP, MCDST, VCP5 /VCP-DV 5, MCTS AD+ Net Inf 2008, MCSA 2008
    WIP: MCSA 2012
  7. GrumbleDook

    GrumbleDook Byte Poster

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    Theoretically 105,000+ users spread over 330+ sites ... but each site deals with their own support, either buying it in or employing their own staff ... I just herd cats!
     
  8. Mr.Cheeks

    Mr.Cheeks 1st ever Gold Member! Gold Member

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    Think it's about 115,000 users spread throughout the UK and a wee bit in France
     
  9. AJ

    AJ Administrator Administrator

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    Approx 900 boarders, 200 day pupils, 150 in the junior school, teaching staff and non teaching staff, approx 250 plus laptops and conference bookings. That includes remote users as well.
     
    Certifications: MCSE, MCSA (messaging), ITIL Foundation v3
    WIP: Looking at doing ..................
  10. westernkings

    westernkings Gigabyte Poster

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    1200 Pupils, 250 Staff. All Locally. Equating to 400+ Machines as of this half term, 270 Laptops and 23 Servers.
     
    Certifications: MCITP:VA, MCITP:EA, MCDST, MCTS, MCITP:EST7, MCITP:SA, PRINCE2, ITILv3
  11. Jiser

    Jiser Kilobyte Poster

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    My dept supports 1250 users on one site.
     
    Certifications: BSc (Hons), PGc, MCTS:Win 7, MCSA W7/MCITP EDST, ITIL Foundation, Prince 2 Foundation, C&G: Web Design, MOS 07: Excel, Word, Powerpoint, Outlook.
  12. steve_f

    steve_f Byte Poster

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    I have a few clients that I take care of as part of my job, and they have about 20-50 employees each. All are in the financial services field.

    Bear in mind many small businesses without dedicated IT staff are running Small Business Server which has an upper limit of 75 users/workstations.
     
    Certifications: MCDST, MCSA 2003+Messaging, MCITP:SA, MCSA 2008, ITIL v3 Foundation, Comptia Server+ 2009, CCA Xenapp 6.5, VCP5-DV
    WIP: CCENT, CCNA, CCSA
  13. craigie

    craigie Terabyte Poster

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    I support just over 450 domains (yes domains!)

    No idea of the number of users, but every day is different :D
     
    Certifications: CCA | CCENT | CCNA | CCNA:S | HP APC | HP ASE | ITILv3 | MCP | MCDST | MCITP: EA | MCTS:Vista | MCTS:Exch '07 | MCSA 2003 | MCSA:M 2003 | MCSA 2008 | MCSE | VCP5-DT | VCP4-DCV | VCP5-DCV | VCAP5-DCA | VCAP5-DCD | VMTSP | VTSP 4 | VTSP 5

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