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helpdesk training software?

Discussion in 'Training & Development' started by leosdelsol, May 4, 2009.

  1. leosdelsol

    leosdelsol Banned

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    hey all,

    just wondering if there is any software that teaches helpdesk skills , i.e correct sequence of questions to ask customers etc etc

    many thanks
    Leo
     
    Certifications: HND Computer networking, 70-271
    WIP: A+
  2. wagnerk
    Highly Decorated Member Award

    wagnerk aka kitkatninja Moderator

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    Yes, check out the CBT's for the SDI/HDI range of Helpdesk Analyst certifications. Also there's the Comptia A+ Remote Support Tehnician's credential CBT's.

    -ken
     
    Certifications: CITP, PGCert, BSc, HNC, LCGI, PTLLS, MCT, MCITP, MCTS, MCSE, MCSA:M, MCSA, MCDST, MCP, MTA, MCAS, MOS (Master), A+, N+, S+, ACA, VCA, etc... & 2nd Degree Black Belt
    WIP: PGDip

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