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HELP!

Discussion in 'New Members Introduction' started by sam82, Nov 9, 2008.

  1. sam82

    sam82 New Member

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    downloaded some software from download.com.
    now when i start my laptop (acer aspire5920) after saying welcome, it goes black.
    so annoying! got it as a gift, dont now much about these things.
    its protected by macafee so i presumed it shoudn't be a problem, i was wrong!
    its starts in safe mode though, but cant do much with it.
    PLEASE HELP
     
  2. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    Try starting in safe mode then run a virus scan. No virus software is 100% foolproof so you could have one.
     
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  3. Sparky
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    Sparky Zettabyte Poster Moderator

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    Try a system restore mate.

    When you boot up in safe mode you will get th option of going into system restore, select a suitable date and see what happens....
     
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  4. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    good idea, go to the day before you downloaded that software.
     
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  5. Nickalicious

    Nickalicious Bit Poster

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    Hi there,

    Have you tried starting Windows in "Last known good configuration" mode at startup? (press F8 after BIOS has loaded)

    Secondly does your laptop have a function button which makes your screen go black? By pressing the "Fn" key in conjunction with a F1 to 12 key, you have to try and see which one it is. Had that problem once where the screen went black the moment the GUI (Graphical User Interface) of Windows was displayed.

    If those two things do not work try uninstalling your video drivers in Safe Mode and download the appropriate drivers from your Laptop manufacturer (in this case Acer) and go from there.

    good luck
     
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