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Help!! Remote desktop and printers

Discussion in 'Software' started by Leehaa, Feb 7, 2007.

  1. Leehaa

    Leehaa Gigabyte Poster

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    Hi,

    I have a client who was able to remote into her office PC from her laptop at home (via wireless network) and print using her home printer...

    She's had her laptop configured recently and can remote in fine, but lost the ability to print...


    So I tell her to:

    Start/all programmes/accessories/communications/remote desktop connection..."options"..."open"... and open the remote desktop.rdp that she clicks on from her desktop, from here I advise to click on the "Local resources" tab, and tick "printers"....


    ..she advises that this is already ticked and that she still cannot see any of her own printers from printer menu...she also advises that she used to be able to...


    ...it's the same printer she used before to print to, so deffo compatible, and she can print to it before she remotes in (I think!)...

    What can be the problem???

    Cheers,

    Leah
     
    Certifications: MCP, MCDST, ITIL v3, MBCS, others...
    WIP: BSc IT & Computing, RHCE
  2. Leehaa

    Leehaa Gigabyte Poster

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    could it be some kinda driver issue?
     
    Certifications: MCP, MCDST, ITIL v3, MBCS, others...
    WIP: BSc IT & Computing, RHCE
  3. r.h.lee

    r.h.lee Gigabyte Poster

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    Leah,

    Relative to the office PC, is the print device connected locally or over network?
     
    Certifications: MCSE, MCP+I, MCP, CCNA, A+
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  4. Leehaa

    Leehaa Gigabyte Poster

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    ...the home printer that the user wants to print her work Pc stuff from is connected locally to her docking station...
     
    Certifications: MCP, MCDST, ITIL v3, MBCS, others...
    WIP: BSc IT & Computing, RHCE
  5. r.h.lee

    r.h.lee Gigabyte Poster

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    Leehaa,

    So let me see if I understand the problem correctly. She's remote desktopped from home to her office PC and she wants to print the material she is seeing in the remote desktop window on her home pc?
     
    Certifications: MCSE, MCP+I, MCP, CCNA, A+
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  6. Leehaa

    Leehaa Gigabyte Poster

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    Yas... :D
     
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  7. simongrahamuk
    Honorary Member

    simongrahamuk Hmmmmmmm?

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    This cought my attention. Do you know what was configured? :blink
     
  8. Phoenix
    Honorary Member

    Phoenix 53656e696f7220 4d6f64

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    There is an option in the terminal services connection settings under local resources to allow use of local printers on the remote session
    has this been unchecked by mistake?
     
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  9. zebulebu

    zebulebu Terabyte Poster

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    I agree - its probably that. Screenshot below, provided to the idiot helpdesk staff at a place I used to work because they were too stupid to remember where the setting was, despite being told fifty times...

    [​IMG]
     
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  10. Leehaa

    Leehaa Gigabyte Poster

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    If you look at my original message, you will see that i've already checked that.... LOL!!
     
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    WIP: BSc IT & Computing, RHCE
  11. r.h.lee

    r.h.lee Gigabyte Poster

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    Leehaa,

    Do you know if there's been any GPOs applied by the System Engineer/Administrator that prohibits local printing of a remote desktop session?
     
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  12. Leehaa

    Leehaa Gigabyte Poster

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    We didn't apply anything - nope! .....
     
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  13. Leehaa

    Leehaa Gigabyte Poster

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    Doh - sorry. Whole thing was rebuilt!

    I think I have the solution now...
     
    Certifications: MCP, MCDST, ITIL v3, MBCS, others...
    WIP: BSc IT & Computing, RHCE
  14. simongrahamuk
    Honorary Member

    simongrahamuk Hmmmmmmm?

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    Please do share! :biggrin
     
  15. Boycie
    Honorary Member

    Boycie Senior Beer Tester

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    Oh, good. What is it?
     
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT
  16. Leehaa

    Leehaa Gigabyte Poster

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    :biggrin

    When you re-add her home printer again to the LPT1 port as one that is a slightly different model to what it actually is, her work computer recognises it, which suggests that the drivers for her home printer are not on her work PC, so I reckon before it was rebuilt, there was a connection on her PC just like the one I just added (for the wrong model) that was being used
     
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  17. Leehaa

    Leehaa Gigabyte Poster

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    Just looking back at this post now I don't have the interruptions from work, and realise that, quite simply:

    You need to the have drivers (for the local printer) installed on the remote desktop PC, in order for the remote desktop pc to see the printer that is connected to the local pc...


    All coming clear now (Doh!!!)
     
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  18. Bluerinse
    Honorary Member

    Bluerinse Exabyte Poster

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    I believe this is true!

    Well done lee for sorting it out 8)
     
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  19. Boycie
    Honorary Member

    Boycie Senior Beer Tester

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    :blink I understand. :biggrin
     
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  20. supag33k

    supag33k Kilobyte Poster

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    Yes that makes a lot of sense!

    It is good to see folks work through things!

    I know what you mean about interruptions..:blink
     
    Certifications: MCSE (NT4/2000/2003/Messaging), MCDBA
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