Help!! Remote desktop and printers

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Hi,

I have a client who was able to remote into her office PC from her laptop at home (via wireless network) and print using her home printer...

She's had her laptop configured recently and can remote in fine, but lost the ability to print...


So I tell her to:

Start/all programmes/accessories/communications/remote desktop connection..."options"..."open"... and open the remote desktop.rdp that she clicks on from her desktop, from here I advise to click on the "Local resources" tab, and tick "printers"....


..she advises that this is already ticked and that she still cannot see any of her own printers from printer menu...she also advises that she used to be able to...


...it's the same printer she used before to print to, so deffo compatible, and she can print to it before she remotes in (I think!)...

What can be the problem???

Cheers,

Leah

 

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could it be some kinda driver issue?

 

Leah,

Relative to the office PC, is the print device connected locally or over network?

 

...the home printer that the user wants to print her work Pc stuff from is connected locally to her docking station...

 

Leehaa,

So let me see if I understand the problem correctly. She's remote desktopped from home to her office PC and she wants to print the material she is seeing in the remote desktop window on her home pc?

 

Yas...

 

This cought my attention. Do you know what was configured?

 

There is an option in the terminal services connection settings under local resources to allow use of local printers on the remote session
has this been unchecked by mistake?

 

I agree - its probably that. Screenshot below, provided to the idiot helpdesk staff at a place I used to work because they were too stupid to remember where the setting was, despite being told fifty times...

 

If you look at my original message, you will see that i've already checked that.... LOL!!

 

Leehaa,

Do you know if there's been any GPOs applied by the System Engineer/Administrator that prohibits local printing of a remote desktop session?

 

We didn't apply anything - nope! .....

 

Doh - sorry. Whole thing was rebuilt!

I think I have the solution now...

 

Please do share!

 

Oh, good. What is it?

 

When you re-add her home printer again to the LPT1 port as one that is a slightly different model to what it actually is, her work computer recognises it, which suggests that the drivers for her home printer are not on her work PC, so I reckon before it was rebuilt, there was a connection on her PC just like the one I just added (for the wrong model) that was being used

 

Just looking back at this post now I don't have the interruptions from work, and realise that, quite simply:

You need to the have drivers (for the local printer) installed on the remote desktop PC, in order for the remote desktop pc to see the printer that is connected to the local pc...


All coming clear now (Doh!!!)

 

I believe this is true!

Well done lee for sorting it out

 

I understand.

 

Yes that makes a lot of sense!

It is good to see folks work through things!

I know what you mean about interruptions..