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[HELP] How to ask Microsoft/Prometric to re-score my MOS 77-424 Ms Access 2013 ???

Discussion in 'Microsoft Office Specialist (MOS)' started by xbrl, Jun 7, 2014.

  1. xbrl

    xbrl New Member

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    Dear all,

    I did the exam on 6/6/2014.

    All my answers (query/form/report) and the expected-answer pictures provided by the exam-software are exactly the same.

    However, the score I got for form and report sections were ZERO ???

    Can I ask Microsoft/Prometric to check psychically the accdb file which were uploaded by the exam system, and compare my answers with the expected-answer pictures provided by the exam-software.

    Should I sent my email asking about this to microsoft.com OR certiport.com ??



    Thanks
     
  2. dmarsh

    dmarsh Terabyte Poster

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    What exam software ?
     
    Certifications: CITP, BSc, HND, SCJP, SCJD, SCWCD, SCBCD, SCEA, N+, Sec+, Proj+, Server+, Linux+, MCTS, MCPD, MCSA, MCITP, CCDH
  3. xbrl

    xbrl New Member

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    the exam is done online by using a software..
    this exam-software gives instructions for us to do some steps on ms access such as creating a form/query, and so on
    Besides the instructions, the software also provides some pictures showing expected answer
     
  4. zxspectrum

    zxspectrum Gigabyte Poster Premium Member

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    Was this in a controlled situation, with an invigilator of some sort??

    Ed
     
    Certifications: BSc computing and information systems
    WIP: 70-680
  5. xbrl

    xbrl New Member

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    Yes sure..
    the test was in controlled by an exam proctor.
     
  6. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    Strange thread this one!
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
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  7. kevicho

    kevicho Gigabyte Poster

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    I work at a college which USED to do these kind of exams so I get what you are asking.

    If I were in your position I would first talk to the company/college who provided you with the test environment and express your concerns, if you are not happy with their response you could ask them to provide you with a contact number for certiport (if that's who provided the software) and work from there.

    You could contact MS themselves (the exam/education bit, you should have a candidate and exam number on your results), maybe they can assess if from there.

    In fairness though I would like to know how you know that you should have gained marks for these sections, as although it is weird to get a zero in a section it is certainly not impossible.
     
    Certifications: A+, Net+, MCSA Server 2003, 2008, Windows XP & 7 , ITIL V3 Foundation
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