Help desk institute?

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The Helpdesk Institute is also known as the Servicedesk Institute (within Europe).

The Comptia A+, Network+ and the MCDST along with the Vista/Win 7 versions are the most common form of technical training recognised. However that doesn't mean that's the only training wanted or needed.

Customer service training/skills are also very much desired.

Personally in the UK I have only seen a handful of jobs listing HDI/SDI certs as a desirable qualification over the years, this may be different in the US as Microsoft was going to use HDI/SDI certs within one of their own MCITP programs, so they may have a bigger market over there.

-Ken