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Hardware support (laptops)

Discussion in 'The Lounge - Off Topic' started by RichyV, May 23, 2013.

  1. RichyV

    RichyV Megabyte Poster Forum Leader

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    Oh, you do have to laugh sometimes.

    Here we are, 2013 and, with the current economic climate, recycling is high on the agenda of businesses and governments the world over.

    ...but maybe not for everyone...

    We had reason to raise a call with a well-known laptop hardware vendor's support today as we have some working laptops with perfect keyboards but minus the little pointer-stick cap in the centre.

    On requesting some spares, we were asked how many KEYBOARDS we would like?!

    Apparently they don't do spares for the caps.... :eek:

    That, is most definitely a fail :(
     
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  2. dmarsh

    dmarsh Terabyte Poster

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    Pretty standard practice, nobody fixes any parts in computers, they replace standard parts, mobo, PSU, power adapter, keyboard etc.

    A lot of the keyboards are low quality, once the keys come apart once they tend to not work 100%.

    Also a lot of the stuff you think gets recycled, doesn't...
     
    Last edited: May 23, 2013
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  3. RichyV

    RichyV Megabyte Poster Forum Leader

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    If it was a key on the keyboard, I'd understand, but it's a rubber cap - they pop off during use & are easily replaced; it's nuts!
     
    Certifications: B.Sc.(Hons), MBCS. MCP (271,272), MCDST, MCTS (680), MCITP:EDST7, MCSA:WIN7, MCPS, MCNPS
    WIP: 70-686, then onto MCSE: Desktop Infrastructure via MCSA: Server 2012...
  4. dmarsh

    dmarsh Terabyte Poster

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    Nothing to stop you getting a couple replacement keyboards and using the old keyboards for sacrificial spares to repair the remaining old keyboards.

    Manufacturers have to maintain a supply chain and stock etc, spare keyboards are only $20 items, its not worth their bother to stock keys.
     
    Certifications: CITP, BSc, HND, SCJP, SCJD, SCWCD, SCBCD, SCEA, N+, Sec+, Proj+, Server+, Linux+, MCTS, MCPD, MCSA, MCITP, CCDH
  5. RichyV

    RichyV Megabyte Poster Forum Leader

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    Err - it's not a key...

    And, to be honest, it isn't a problem to us, they can replace as many keyboards as they like at their own expense - my point was that it's just a waste...
     
    Last edited: May 23, 2013
    Certifications: B.Sc.(Hons), MBCS. MCP (271,272), MCDST, MCTS (680), MCITP:EDST7, MCSA:WIN7, MCPS, MCNPS
    WIP: 70-686, then onto MCSE: Desktop Infrastructure via MCSA: Server 2012...
  6. dmarsh

    dmarsh Terabyte Poster

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    Whats the issue then ? :D

    Its not at their own cost, you will have a paid maintenance plan.

    Like I said its cheaper in the long run for them to deal with standard components rather than end manufacturer subcomponents.
     
    Certifications: CITP, BSc, HND, SCJP, SCJD, SCWCD, SCBCD, SCEA, N+, Sec+, Proj+, Server+, Linux+, MCTS, MCPD, MCSA, MCITP, CCDH
  7. RichyV

    RichyV Megabyte Poster Forum Leader

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    Like I said, no problem to us but I could have said 50 and they actually would have sent 50 keyboards! Maintenance plan or not, it is still nuts.

    The next time a bulb blows in your house, ask yourself how 'economical' it is to replace the while lamp!
     
    Certifications: B.Sc.(Hons), MBCS. MCP (271,272), MCDST, MCTS (680), MCITP:EDST7, MCSA:WIN7, MCPS, MCNPS
    WIP: 70-686, then onto MCSE: Desktop Infrastructure via MCSA: Server 2012...
  8. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    Have you looked online for spares mate? Used to have this issue with Thinkpads back in the day and you buy a packet of the caps online for a few quid.

    In regard to the cost debate the caps worked for us as we could send them to the guys using the laptops - no need to arrange an engineer to swap a keyboard!
     
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