GoToAssist Express

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I was meant to post about this software ages ago, but completely forgot.

As part of my secondment we deal with 19 clients, whom have sub clients (with which we have no infrastrucutre information on!) and to be honest, we do not speak to certain clients for months maybe even years unless something goes wrong.

This can cause an issue as we do not know firewall information etc, so we use GoToAssist Express. This is probably the best Assistance Client I have used!

Anyway below are some of its features and the weblink to sign up is https://express.gotoassist.com/register.tmpl?SessionInfo=480390:FCC336F893BFEE1

Easy for You, Easy for Your Customers
• One-Click Session Start: Save time by starting your support sessions in just one click.
• FastSupport Entry Site: Seamlessly transition from a phone call to an online support session by directing your customer to our FastSupport.com site and providing a 9-digit Support Key.

Speed Resolution with Powerful Support Tools
• Remote Control: With your customer's permission, you can remotely take control of their desktop to provide service just as if you were sitting at their computer.
• File Transfer*: Instantly exchange files and folders with your customers.
• Remote Diagnostics: Get your customer's system information in a single mouse click.
• Support without Interruption*: Log in as administrator or reboot and reconnect to the support session in progress.

Increase Your Support Capacity
• Multiple Sessions and True Color: Simultaneously support up to eight customers at a time. Plus, see screens in full 24-bit color.
• Mac User Support: Provide live remote support to both PC and Mac customers. (You must run the support session from a PC.)

Support Unattended Computers
• Unattended Remote Support*: Work while your clients are away from their computers by pre-installing Unattended Support. Set it up on as many computers as you like!

 

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Yes, GoToMyPC is good - I used to be a Pro users a few years ago.

These days, for free access tho' I've switched to LogMeIn.

 

I have been on the receiving end of GoToAssist. It must use only port 80, our network is very tightly locked down yet a software house we bought a bespoke solution from were able to GoToAssist in to my workstation to help out with a configuration issue.

 

Its MS ISA (2006 I think, the networks team take care of it). I do know we never made any changes to the configuration to allow GoToAssist to work, we got approval for the third party to access out network and it worked right from the get go.

 

I have used it on lots of different systems, and never once found an issue.

 

Not if the traffic originates from inside the network - the return traffic is allowed. Port 80 traffic that originates from outside the network is dropped.

 

Sign up and give it a try, you never know you might like it

Forgot to mention GoToAssist is made by Citrix.

 

Most allow sessions that originate internally. After all, that's how you retrieve Web pages from the Internet... you don't reach out and grab the Web pages... you request them, and they send them back to you. Same with using GoTo on port 80... YOUR computer makes the initial request, and their session is allowed back in.

 

But... it's not spyware. That traffic wouldn't be flagged as such.

I know what you're saying... but if it's not suspect traffic, a firewall's not gonna nuke it.

 

Unless something's specifically configured to block GoTo requests (or unless port 80 is blocked, which doesn't usually happen), then it'll be allowed.

 

The point isn't what I would do; the point is that most companies allow comms on port 80. Give it a shot; you might be surprised at what you find.