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Gadget survey finds many bugs can't be fixed

Discussion in 'News' started by tripwire45, Nov 17, 2008.

  1. tripwire45
    Honorary Member

    tripwire45 Zettabyte Poster


    Gadget survey finds many bugs can't be fixed

    Gadget makers love to sell us on all the things their devices can do, whether it's letting us chat with distant friends at any time or watch movies on our commute. But can anyone fix this stuff when it breaks?

    That's a question raised by the Pew Internet & American Life Project, which discovered in a survey released Sunday that 15 percent of people who had some piece of technology break down in the previous year were never able to get it repaired.

    The figure was even higher for certain products. Almost a quarter of cell phone users said they never managed to get their device fixed. And among those who did resolve an issue, a higher percentage either corrected the problem themselves or sought help from friends or relatives rather than call customer service.

    Not certification news as such, but something I think we can all relate to in one way or another. The full story is at tech.yahoo.com.
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