Failed CCNA exam but not necessarily my fault

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Hi today I took my CCNA 640-801 exam (old exam I know but I'm part of the cisco academy and can still take it) and failed witht a score of 809. However on the simlet type question I did the first part (1 of 5) then clicked next. Next thing I know is it's gone onto the next question and I have missed 4 parts of the last question. I must have clicked the wrong next button and there was no way of going back. I left the exam room during the test to see if the examiner could take me back and she said there was nothing she could do.

Just wondering how many marks this question would have carried, and this could have ruined my chance of a pass. If it did carry enough marks would it be worth kicking up, as the exam is now £140 a time

Regards

 

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Could have been worth a little, could have been worth a lot. Nobody knows, and Cisco rightfully won't reveal that information.

 

Sorry to hear about the fail, no one knows the answer to your question.

Pick yourself up, dust yourself off and get back on the pony!

 

Sorry to hear of the fail, look forwards though and be positive. Looking back gains you little. Study a bit more and I'm sure you will pass it on the next attempt. I should hope so as that price really stings!

 

To be honest I probably aint going to bother retaking it, £140 for an exam and it's now 2 years out of date anyway. I'm thinking about contacting Cisco to see if I can get any joy, may be a disccounted retake (if that question was worth enough points).

 

They won't likely offer you a discount... they'll probably point you to the fact that their engine warns you that you're about to leave the testlet when you click Next.

That said... if you don't ask, you'll never know the answer! I hope you get some love from Cisco!

 

Yea I'm not expecting much, but it's worth a try. £140 is a lot of money, to loose at the click of a button (possibly) lol

Any ideas where I can contact them at the moment I'm just going around in circles

 

Yes, you do... if I remember correctly, it's something like, "Are you sure you want to move on to the next question? You won't be allowed to return." Of course, I could be misremembering... I've taken a zillion exams...

 

Here you go!

 

Sorry to hear you failed but, I agree with the others that I doubt Cisco will give you anything in recompense. The simlets are a little odd compared to the other types of questions but, to be fair, the exam does give you a tutorial before the exam proper starts where it shows you how to answer and navigate through the exam. The simlets are just odd in my opinion as you have to click on the 1, 2, 3, 4 etc buttons and not next which, when under the pressure of exam conditions, is not ideal IMHO.

I guess this is just an oddity to Cisco exams but, coupled with the fact that you can't go back to answer / change your answers to previous questions once you hit that next button, I can appreciate how you must feel.

~ M