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Resolved External USB storage

Discussion in 'Hardware' started by nugget, Apr 12, 2010.

  1. nugget
    Honorary Member

    nugget Junior toady

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    Hi guys, a little strange one for you here.

    I have a Maxtor One Touch (rather oldish) external USB drive (200 GB) that seems to be playing up. When I got it, it was labelled faulty (the disk). I have since replaced the disk with a Western Digital 500 GB disk.

    The strange part happens when I put it into a USB port. Every OS from XP to Windows 7 (including servers) finds the external storage but can not install the drivers for it.

    I have only 2 explanations as to why it does not work.
    1. It's a WD disk in a Maxtor case. Maxtor hardware is configured to only use Maxtor disks.
    2. The Maxtor case hardware itself has the problem and not the disk.

    Unfortunately I don't have a Maxtor disk handy to test the first one. Any other hypotheses?
     
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  2. SimonD

    SimonD Terabyte Poster Moderator

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    I used to have issues with the Lacie USB device I had, occasionally it wouldn't be recognised and the only solution would be to disconnect the usb and power cables, wait 10 seconds and then re-connect the power and then the USB.
     
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  3. beaumontdvd

    beaumontdvd Kilobyte Poster

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    Cant you download the drivers from the manufacturer website?
    Couldn't it be that the drivers are not loaded into any of the O/s you have attempted to install it on?

    Dave
     
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  4. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    My friend had an issue like this with a samsung and put a WD disk in it. We figured the case was the problem and not the disk in the end.
     
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  5. nugget
    Honorary Member

    nugget Junior toady

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    I tried this too on all systems. Didn't work.


    The only drivers available are for Windows 98, the rest of the OS's should have them already.

    The drivers should all be included from Windows 2000 onwards (according to Maxtor).

    One thing I've just remembered is that I tried it on a server that has already had one of these USB disks attached, therefore the drivers should already be there and available.
     
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  6. beaumontdvd

    beaumontdvd Kilobyte Poster

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    Have you tried going into disk management? Sometimes they show up there and you can create new partions ect but saying that can you access the drive without the drivers?

    Also could it be the files on the drive as I know some of the files allow it to autoplay ect, maybe theres a file that states its hardware and thats used to install the drivers?

    Last thing I can think of is the case is faulty.

    Dave
     
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  7. nugget
    Honorary Member

    nugget Junior toady

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    I went into disk management but it didn't show up there. I also can't access the disk because there are no drivers. There are no files on the disk as it's a brand new one, straight out of the box.

    I've put the original back in and the same problems occur.
     
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  8. Notes_Bloke

    Notes_Bloke Terabyte Poster

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    I've found this on Seagate's website, and it may have the drivers etc for it.

    HTH

    NB
     
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  9. nugget
    Honorary Member

    nugget Junior toady

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    Well this really gets up my nose. I found another one in one of the drawers (after 9 months I'm still discovering things here, gotta love this company). I dropped the new disk in, attached it to a server and bingo. A quick trip to the disk management, initialise the disk, create a partition and start to format. Up and running in about 1 minute.


    Looks like it's the caddy that's the problem.:x

    Thanks for the help.
     
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  10. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    told you, thats what I found :p
     
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