Exchange and AD

Oh man! Ad-blocking software has been detected! :'(

This website is run by the community, for the community... and it needs advertisements in order to keep running. Blocking our ads means your killing our stats!
Please disable your ad-block, or become a premium member to hide all advertisements and this notice.

I saw many entry/1st Line Support jobs require knowledge in Win Exchange and Active Directory. I never worked with it. How it is to work on these? What would they require from employee to do?

 

Oh man! Ad-blocking software has been detected! :'(

This website is run by the community, for the community... and it needs advertisements in order to keep running. Blocking our ads means your killing our stats!
Please disable your ad-block, or become a premium member to hide all advertisements and this notice.

depends on the company really...

Our first line adds members to groups, performs password resets, re-enables accounts and thats generally it (sometimes they update other attributes, but not often).

 

Thats the level I'd expect from first line, of course everywheres different.

At that level AD and Exchange are fairly easy to work with, as long as the documentation and change management for the companies well designed anyway....

 

I agree, it definitely depends on the place you work for.

At the last place I worked for (1st/2nd line support at a large law firm), the desktop team weren't even allowed to change passwords in AD up until a few years ago. We literally had to log the call, send it over to IT Network Services and let them do it! By the time I left a year ago we were moving computer accounts into different OUs, changing passwords and that was about it. We were not allowed to set up new user accounts and we were definitely not allowed anywhere near Exchange

Basic AD and Exchange admin is easy enough to pick up though. But to know all the ins and outs of them will take a good while, and that will differ with each individual I am sure.

 

Is it possible to learn about Ad and Exchange at home/online? At least I will be able to say I know about it when I apply for job...

 

sure set up a test lab and off you go!