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Exam interruptions.

Discussion in 'General Cisco Certifications' started by skellum, May 21, 2013.

  1. skellum

    skellum New Member

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    I hope someone who may have had a similar experience can provide some advice.

    Last Friday I sat the 640-802 exam & experienced a 14 minute fire alarm interruption during the write. I raised a complaint with the test centre straight after the exam and received a ticket number which I have forwarded on to Pearson VUE. I never passed, falling just short of the required total with about 10 questions still to complete. So far I have only received an acknowledgement from Vue for my e-mail but nothing further.

    I have read Cisco's exam policy on candidate rights but it only covers computer faults, it makes no mention of other interruptions. Any interruption like a fire alarm is beyond the control of the candidate and seriously compromises the candidates ability to get a fair test. Surely there is a established policy for this?

    I'm paying my own way for my certification so the expense of a re-write matters to me. Any info or advice is welcome.
     
  2. Telephasic

    Telephasic New Member

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    Shame you never got a reply, I'm afraid I haven't a clue. Did you get it sorted out? At the very least you ought to get a full refund. A sternly worded letter signed by a legal representative perchance? ;)
     
  3. Beerbaron

    Beerbaron Megabyte Poster

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    It would be interesting to know. You werent given the allocated time so surely you should get a retake for free. I always pay for these types of things on a credit card so if they dont respond you get the card company to reverse the payment. They soon start listening :D
     
    Certifications: BSc (Hons), MSc, ITIL v3F, MCP, MCDST, MCITP: edst7, MCTS, MCSA: Server 2003, MCSA: Windows 7, N+, NVQ IT lvl 3, MCSA Windows 7, VCP5, CCENT, CEH
    WIP: CISSP
  4. zxspectrum

    zxspectrum Gigabyte Poster Premium Member

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    Well thats taking the pi$$ to be fair. Either a free resit, or the time added on, i would take it much further if i were you
     
    Certifications: BSc computing and information systems
    WIP: 70-680
  5. skellum

    skellum New Member

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    I have since re-sat the CCNA at my own expense and passed. Still haven't had any reply from Pearson Vue.
     
  6. Beerbaron

    Beerbaron Megabyte Poster

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    Firstly check the Ts&Cs and If you paid by credit card i would contact them. Credit card companies can put a lot more pressure on the company. If Pearson Vue have a Twitter or Facebook pages attack via social media as this often works. There is no reason for poor customer service in this day and age.
     
    Certifications: BSc (Hons), MSc, ITIL v3F, MCP, MCDST, MCITP: edst7, MCTS, MCSA: Server 2003, MCSA: Windows 7, N+, NVQ IT lvl 3, MCSA Windows 7, VCP5, CCENT, CEH
    WIP: CISSP
  7. skellum

    skellum New Member

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    I unfortunately paid by debit card which doesn't provide the same protection. I have an incident number which I was given when I complained after the exam. I'll use that to follow up. I like your facebook & social media suggestion though.
     
  8. Beerbaron

    Beerbaron Megabyte Poster

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    The whole world sees their shortcomings so if they are worried about their image they will do something, or keep deleting your posts.
     
    Certifications: BSc (Hons), MSc, ITIL v3F, MCP, MCDST, MCITP: edst7, MCTS, MCSA: Server 2003, MCSA: Windows 7, N+, NVQ IT lvl 3, MCSA Windows 7, VCP5, CCENT, CEH
    WIP: CISSP
  9. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    Speak to them first before slating them :) They might just give you a refund or a credit to take another exam....
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010

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