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Error 692, why?

Discussion in 'Hardware' started by mattgrey, Nov 19, 2006.

  1. mattgrey

    mattgrey Nibble Poster

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    Motherboard K7VMM
    on board modem PcTEL HSP56 using latest drivers
    Win XP home SP2
    AVG free edition

    New install, no other software running.

    Installing BTopenworld software. Disk installs fine, modem opens and dials up to confirm user name and password. Automatically downloads latest software and configures dial up access, install completes with no errors.

    Click on BT icon, attempts to dial up

    Error 692

    Attempt to manually create new internet connection via Wizard, error 692

    I know the modem works as the installer used it to download the latest version of the BT software.

    Device manager reports it as installed and working ok.

    IRQ10
    I/O EC00 ECFF
    COM 3
    No conflicts.

    Any ideas:blink ?


    EDIT:


    Have uninstalled modem, reboot and re-installed to no avail.
     
    Certifications: none yet!
    WIP: A+
  2. simongrahamuk
    Honorary Member

    simongrahamuk Hmmmmmmm?

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    http://www.modemsite.com/56k/duns692.asp

    Try updating the modems drivers?
     
  3. mattgrey

    mattgrey Nibble Poster

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    Is using the latest version provided direct from the manufacturer.
     
    Certifications: none yet!
    WIP: A+
  4. zebulebu

    zebulebu Terabyte Poster

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    Matt

    Don't know if this link helps (probably not, since you seem to have tried everything except, possibly the handshaking options?)
     
    Certifications: A few
    WIP: None - f*** 'em
  5. mattgrey

    mattgrey Nibble Poster

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    Thanks all for help.

    Have removed the offending modem, was plugged into a CNR socket. Odd thing, after removing it and rebooting, windows then said it had found a new modem..the one I had removed?

    So, had to uninstall and disable this is in device manager (even thought it is not plugged in:rolleyes: ) and put in another modem (PCI). Reboot, detected, auto installed and works fine:ohmy ?

    All seems very odd, happy it is working now, but can anyone explain why windows would report a modem as being present when it isn't?
     
    Certifications: none yet!
    WIP: A+
  6. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    Because its Windows :biggrin

    Had a similar problem installing a 56k PCI modem in a server last week, installed with no problems but just couldnt get it to dial a number. Installed another modem and worked fine! :blink
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010

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