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Don't like my new job

Discussion in 'Employment & Jobs' started by toppo, Aug 9, 2010.

  1. toppo

    toppo New Member

    Sorry about this essay guys, I need advice here:

    I have started my new job a month ago in Colchester but unfortunately I am not enjoying it, in fact I'm almost at the stage where I am hating it!

    After months on the dole I finally got this job, ok pay is crap but I took the job because of the current climate and to learn new technologies but soon into the job I realise it is not what I wanted. I feel isolated from a team of 10. As a new member of the team my knowledge of the companies systems are limited but try my best to tackle IT tickets.

    One month into the job my boss is telling me to try harder and complete more and more IT tickets and reach the standards that are set by the senior technicians. I've only been in here for a couple of months - with limted training. The place is so busy they don't have time to train me properly.

    It seems my boss is only interested in how many tickets I complete and looking at stats which reminds me of a call centre! I've worked in IT environments where the whole team is judged on meeting SLA's and not on individual tickets. I feel like I am going backwards here. The stuff I am doing are more of 3rd line standard rather than 1st/2nd. So how the hell could he expect me to reach the standards of seniors who worked here for 5 years in just 2 months?

    I know it is still hard out there but I really can't see myself here for long. I'm trying my best but obviously thats not enough for a newbie! Would you stay at a place where you don't enjoy working or would you stay just for the money? If I stay I fear my motivation will vanish and prob get fired eventually. Or what can I do to motivate myself and turn things round?

    I'm confused big time! Took the job coz I was desperate but looking like its backfiring already!

    What to do?
  2. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

    Sounds difficult mate but I would try and put as much work in to get up to speed. If you are doing third line tasks then it’s a great opportunity to learn.
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  3. davelee212

    davelee212 Nibble Poster

    If I were you I would stick with it a little longer. I remember when I first joined my current employer, the number of systems that were specific to the industry and that I'd never seen before was a little overwhelming! Everywhere run their systems slightly differently so it's got to be worth sticking at it until you get your head around their systems.

    Certifications: Network+, CCNA (expired), MCSA 2000/03 + Messaging, MCSE 2000/03, MCTS:Sharepoint Config, VCP4-DCV, VCP5-DCV, VCP5-Cloud, VCP6-DCV, MCSA 2012, MS Specialist: Hyper-V
    WIP: Dunno yet
  4. Beerbaron

    Beerbaron Megabyte Poster

    The first few months at a new job are always difficult and frustrating. I would personally give it a few more months at least. If you do decide to leave find a new job before leaving.
    Certifications: BSc (Hons), MSc, ITIL v3F, MCP, MCDST, MCITP: edst7, MCTS, MCSA: Server 2003, MCSA: Windows 7, N+, NVQ IT lvl 3, MCSA Windows 7, VCP5, CCENT, CEH
  5. Asterix

    Asterix Megabyte Poster

    Another way to look at it is.......... the harder they work you the more you will learn! Which is just what you need (at first :blink )!
  6. onoski

    onoski Terabyte Poster

    I'd stick it out till something else more suitable comes and it's good to build your character shows you can work under pressure. Times are tough out there so look on the bright side and learn as much as you can even in your own spare time and move on as and when appropriate.

    Best wishes:) and remember anything to earn money is not easy and IT certainly aint easy sometimes too. Trust me I have been on both ends so can say this from experience.
    Certifications: MCSE: 2003, MCSA: 2003 Messaging, MCP, HNC BIT, ITIL Fdn V3, SDI Fdn, VCP 4 & VCP 5
    WIP: MCTS:70-236, PowerShell
  7. westernkings

    westernkings Gigabyte Poster

    Everyone learns at different paces, however I've learned around 9 or 10 different networks in about the same period, so it is definitely possible. You can't be expected to know everything from heart though, no one can. So the real issue comes down to what you are doing to resolve tickets? are you just holding your hands up, sitting there accepting you don't know, or are you searching high and low for an answer?

    So you're right, they can't expect you to know everything from heart, but they sure as hell expect you to know how to go about finding out how to fix something, and have the ability to at least pick up the networks blueprint in reasonable depth.

    Sorry to hear you're not enjoying it mate.
  8. j1mgg

    j1mgg Kilobyte Poster

    This is what it is like in many companies across the UK. It just dont get given the resources to hire staff and they are always cutting back. Alot of places do feel like call centres as you are being timed on calls now aswell, doesnt matter if it is a password reset or recreating someones profile on servers 2003, it all has to be done in 6 minutes.

    I would stick it out and maybe ask the manager for locations of KBs if he hasnt already pointed you in this direction or make sure you sit next to a employee that has been there a while and is proachable so you can maybe learn from them.

    good luck and dont quit it as you will end up on the dole again and probably for a lot longer.
    Certifications: Comptia A+, ITIL V3 Foundation, MCDST, 70-270, 70-290
    WIP: 70-291, security+ and SSCP
  9. SimonD

    SimonD Terabyte Poster Moderator


    If you want to grab a beer at some point and discuss this let me know, I live in Colchester so it's not a problem and sometimes it's just better to have a chat with someone rather than posting on a website (and it helps that I am impartial and can offer advice where needed).

    Please let me know.
    Certifications: CNA | CNE | CCNA | MCP | MCP+I | MCSE NT4 | MCSA 2003 | Security+ | MCSA:S 2003 | MCSE:S 2003 | MCTS:SCCM 2007 | MCTS:Win 7 | MCITP:EDA7 | MCITP:SA | MCITP:EA | MCTS:Hyper-V | VCP 4 | ITIL v3 Foundation | VCP 5 DCV | VCP 5 Cloud | VCP6 NV | VCP6 DCV | VCAP 5.5 DCA
    WIP: VCP6-CMA, VCAP-DCD and Linux + (and possibly VCIX-NV).
  10. Mikeyboy

    Mikeyboy Kilobyte Poster

    Hang in there, just look for a new job in the mean time, that will give you a goal at least and make it more bearable...

    What sort of things are you actually doing then? I have ended up doing a lot of things which i feel are a lot more advanced than what my experience level dictates (ie. none), but I find it enjoyable as I work with a great bunch and I enjoy the learning experience. However I can imagine it being a totally different scenario when you have someone breathing down your neck, and you don't have a clue and no help...
    Certifications: VCP,MCSA, MCP, MCDST, MCITP, MCTS, A+, N+

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