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Diagnosing printer problems over the phone

Discussion in 'The Lounge - Off Topic' started by juice142, Jun 4, 2013.

  1. juice142

    juice142 Megabyte Poster

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    Hi everyone!

    Long time no post!

    So I got a call today from a chap at our branch office which is 200 miles away. I go there every now and again for infrastructure stuff and to install thin clients, printers etc so I know their layout.

    He tells me that the printer/copier in their office is fine for printing, but when they copy there is a black line down the middle of the document.

    That's all he can tell me.

    Can you diagnose the problem?

    i was lucky enough to have one of our more "enlightened" managers on site so the crisis was solved. That's a hint.

    Go on guys and guyesses fill yer boots!

    Cheers,

    J
     
    Certifications: BSc (Hons), A+, Network+
    WIP: 70-270, MCSA
  2. Arroryn
    Honorary Member

    Arroryn we're all dooooooomed

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    Faulty toner?

    Boom! :P

    Also, good to see you online Mr :) how's things?
     
    Certifications: A+, N+, MCDST, 70-410, 70-411
    WIP: Modern Languages BA
  3. juice142

    juice142 Megabyte Poster

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    Nope.

    I'm doing good (not in a Google fashion!) thank you Ma"am!

    Virtual cigar for anyone that can guess this one!
     
    Certifications: BSc (Hons), A+, Network+
    WIP: 70-270, MCSA
  4. dmarsh

    dmarsh Terabyte Poster

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    1. Hes photocopying a book and the line is the seam ?

    2. The laser drum needs replacing.
     
    Certifications: CITP, BSc, HND, SCJP, SCJD, SCWCD, SCBCD, SCEA, N+, Sec+, Proj+, Server+, Linux+, MCTS, MCPD, MCSA, MCITP, CCDH
  5. Arroryn
    Honorary Member

    Arroryn we're all dooooooomed

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    Fuser

    Maintenance kit

    New printer

    Tell the user to stop eating crayons
     
    Certifications: A+, N+, MCDST, 70-410, 70-411
    WIP: Modern Languages BA
  6. twizzle

    twizzle Gigabyte Poster

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    I'll go along teh lines of something like the glass was cracked, or line of dust on the scanning light. Gotta be something like that as you said its ok printing but not copying. Toner, Fuser etc would effect general printing not just copying. Its gotta be something to do with the scanning area, maybe even a cobweb inside the lid?
     
    Certifications: Comptia A+, N+, MS 70-271, 70-272
    WIP: Being a BILB,
  7. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    Dirt on the glass.

    Wipe glass clean - problem solved.

    What do I win? :)
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  8. BigG

    BigG Nibble Poster

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    Copying a book on a really dark setting?
    Tipex on the glass plate?
    Copying a creased piece of paper
     
    Certifications: BSc, Prince2 Practitioner, MCSA Win7, MCSA 2008
    WIP: Vmware, ITILv3 on the back burner
  9. ade1982

    ade1982 Megabyte Poster Forum Leader

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    Someone photocopying their arse cracked the glass?
     
  10. juice142

    juice142 Megabyte Poster

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    Well congratulations to dmarsh! I didn't think anyone would get it that quickly.

    They were actually copying paper driving licences and the "black line" was the crease in the paper.

    Virtual cigar in its way in the virtual post!

    Hats off to you sir! :cheers
     
    Certifications: BSc (Hons), A+, Network+
    WIP: 70-270, MCSA
    Sparky and jvanassen like this.

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