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Desktop and Printer trouble shooting.

Discussion in 'Training & Development' started by Elliot28, Feb 5, 2013.

  1. Elliot28

    Elliot28 Bit Poster

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    Hey All,

    I have some staff that require Desktop and Printer trouble shooting course.

    Can anyone recommend any?

    We currently have a company that does all our printer issues and advance desktop fixes but we want to do it all inhouse.

    We are able to invest into training but can anyone recommend any courses that would be perfect for this?

    Many thanks
    Elliot
     
  2. ade1982

    ade1982 Megabyte Poster Forum Leader

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    Do you mean IT staff or end-users?
     
  3. SimonD

    SimonD Terabyte Poster Moderator

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    I would probably suggest an A+ course, gives you the basics on computer and printer hardware.
     
    Certifications: CNA | CNE | CCNA | MCP | MCP+I | MCSE NT4 | MCSA 2003 | Security+ | MCSA:S 2003 | MCSE:S 2003 | MCTS:SCCM 2007 | MCTS:Win 7 | MCITP:EDA7 | MCITP:SA | MCITP:EA | MCTS:Hyper-V | VCP 4 | ITIL v3 Foundation | VCP 5 DCV | VCP 5 Cloud | VCP6 NV | VCP6 DCV | VCAP 5.5 DCA
    WIP: VCP6-CMA, VCAP-DCD and Linux + (and possibly VCIX-NV).
  4. Elliot28

    Elliot28 Bit Poster

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    It's for IT staff.
     
  5. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    Surely they should know how to fix printer\desktop issues - no?
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
    jvanassen likes this.
  6. Elliot28

    Elliot28 Bit Poster

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    I do not want to go into that here :)

    This is more advanced fixes not basic
     
  7. RichyV

    RichyV Megabyte Poster Forum Leader

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    So, these are either IT Professionals that are not working in Support (Developers etc... and therefore shouldn't be supporting anything)

    or

    They are IT Support staff who can't yet do basic support?

    Hmmmmm :unsure
     
    Certifications: B.Sc.(Hons), MBCS. MCP (271,272), MCDST, MCTS (680), MCITP:EDST7, MCSA:WIN7, MCPS, MCNPS
    WIP: 70-686, then onto MCSE: Desktop Infrastructure via MCSA: Server 2012...
  8. simongrahamuk
    Honorary Member

    simongrahamuk Hmmmmmmm?

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    Trial and Error is the best way to learn.
     
  9. zxspectrum

    zxspectrum Gigabyte Poster Premium Member

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    See I am looking for a job and i can do that stuff so if your company is in the northwest, they can take me on

    Ed
     
    Certifications: BSc computing and information systems
    WIP: 70-680
  10. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    Why are you wanting to ditch the external IT support company? I’m thinking that is the bigger issue here.

    Do you have the capacity to do this in-house? If so you appear to be overstaffed. :)
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  11. Elliot28

    Elliot28 Bit Poster

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    Because the external company costs a lot and we don't really user them that much, would be much better to do it all in house.

    - - - Updated - - -

    Sorry we are not near u
     
  12. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    Cool - if they do FA get the call stats and phone then and get the cost reduced :)
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010

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