Dell Photo 944 Printer

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Hi guys

Haven't been on for a long time but I remembered where to come to get good advice.

The problem is that I have a customer who is telling me that when he turns his printer on, it makes a strange noise and when he tries to print, it makes a grinding noise. On the screen it says to close the lid on the printer but it's already closed.

I am paraphrasing what he has told me in an email so apoligies if it isn't too clear.

 

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This is not the sort of problem that can't really be fixed over the phone, you need to go there and open it up and have a look inside. It could be anything, a paperclip stuck in there, one of the gears stripped, part of a paper jam left behind. Noises are not something which can be fixed by pressing buttons on a printer or bashing away with a keyboard. You may need to call out the printer service company.

 

Having looked this printer up I'd suggest that the cost of any servicing may be higher than the cost of just buying a new one.

Harry.