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Cant Download Updates

Discussion in 'Software' started by Johnd76, Jan 28, 2009.

  1. Johnd76

    Johnd76 Megabyte Poster

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    Hi folks,

    A friend gave me their computer to fix, Had 25 viruses! (no antivirus software installed), they also did not install automatic updates ( they still had XP pro Service pack 1)...anyway, i tryed to install AVG to get rid of the viruses (wouldnt let me instal it, needed service pack 2 at least) tryed downloading other free anitvirus but wouldnt let me, so i suggested re-installing the OS (dont know if that the right thing to do).

    Ayway did that, and now it wont instal the following update......."Update For Background Intelligent Transfer Service (BITS)2.0 and WinHTTP 5.1 (KB842773)"

    So i tryed the KB and tryed the Update package for XP.....still no joy!

    Im lost now! :(

    Any help would be great :)
     
    Certifications: MCP, MCDST
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  2. Qs

    Qs Semi-Honorary Member Gold Member

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    Is Update For Background Intelligent Transfer Service (BITS)2.0 and WinHTTP 5.1 (KB842773) the only update that is failing?

    I'm sure I've read somewhere that disabling anti-spyware software allows this update to be applied successfully.

    Obviously if it's more than just the one update then I'd reformat it.

    Qs
     
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  3. hbroomhall

    hbroomhall Petabyte Poster Gold Member

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    If the OS is only on SP1 then I wouldn't put it on-line to attempt to update it.

    Far better to have a local copy of SP3 on CD and use that before letting the machine anywhere near a network.

    Harry.
     
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  4. Johnd76

    Johnd76 Megabyte Poster

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    The computer is back online, went to the Windows Update website and thats the only update that its giving me. There is no Anti virus installed at this point.

    I do have a Windows XP Pro SP2 that I dont use, would i be better just installing that and see where i go from there?
     
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  5. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    doing that would probably work but as harry said if you could download a version of sp 3 (could be on MS site as an iso) then you could update to sp 3 from the image then everything should be hunky dory. Obvously after burning it to disk.
     
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  6. Johnd76

    Johnd76 Megabyte Poster

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    After downloading SP3 will that solve my original problem?
     
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  7. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    SP3 is the latest service pack so all previous critical updates should be on it.

    Let us know how you get on.
     
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  8. mattstevenson

    mattstevenson Byte Poster

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    I wrote a tiny tool for resolving WU errors, and it usually works on my customer's machines. Try it:

    http://bluemac.co.uk/MSHO.htm

    You want to press on 'Stop', then 'Register 32-Bit' (Unless you've got a 64-Bit OS), then 'Start'. If that doesn't work, try the alternate method.

    And yes, I know, it's a rubbish little program. Still, if it does the job, then nothing to complain about. :)
     
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  9. Darkfunnyguy

    Darkfunnyguy Byte Poster

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    Download and get Get Dial-a-Fix:

    http://www.softpedia.com/get/System/System-Miscellaneous/Dial-a-fix.shtml

    Use its options to fix:
    - Windows Installer
    - Windows Update
    - All the Registration Center options.


    Turn off the "Empty System32\Catroot 2"
    Do NOT do "Flush SoftwareDistribution".


    Then click "GO" and wait until it is done... Reboot may be needed.


    - Download/Install Windows Update v3.

    http://download.windowsupdate.com/windowsupdate/redist/standalone/7.2.6001.788/windowsupdateagent30-x86.exe

    (You may need to install it using the command line switch "/wuforce" right
    after an additional reboot - immediately after logging in.)


    Download/Install the 927891 patch.

    http://www.microsoft.com/downloads/details.aspx?FamilyId=7A81B0CD-A0B9-497E-8A89-404327772E5A&displaylang=en


    Reboot.


    Visit http://windowsupdate.microsoft.com/ and scan for/install updates.
     
    Certifications: A+, N+, MCP, MCDST, MCSA 2003
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  10. Johnd76

    Johnd76 Megabyte Poster

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    Ok here is an update on the problem, I downloaded SP3 and installed it on the computer (went to plan).

    downloaded AVG then i started recieving loads of "Trojan Horses", also the windows firewall was greyed out, also after i rebooted the computer i couldn't get onto Internet explorer....said the path could not be found!!

    I am at a loss.....am i better just trying a re-install again? :dry
     
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  11. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    AVG might have picked up on loads of malware once it was installed, if it were me I would format the hard drive and do a new install. Just make sure you have the motherboard drivers handy otherwise you could have other issues once windows is back up and running.
     
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  12. Darkfunnyguy

    Darkfunnyguy Byte Poster

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    I would try and do a system restore to last time its worked properly if it does then install antivirus/spware software and try remove all the spyware, malware etc.
     
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  13. GiddyG

    GiddyG Terabyte Poster Gold Member

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    Personal opinion: even after you've cleaned it all up you'll never know any there are any rootkits left on, as well as any viruses that may not have been removed.

    I'd go for full reformat and re-install.
     
  14. BosonMichael
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    BosonMichael Yottabyte Poster

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    This. If you've got loads of them just now popping up, you're likely heavily infected... at some point, you can't really trust that you'll be able to catch everything, much less remove everything.
     
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  15. Johnd76

    Johnd76 Megabyte Poster

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    I did a full re-format and re-installed the OS, installed SP3 and AVG and everything is hunky dory

    cheers for the replys :)
     
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  16. GiddyG

    GiddyG Terabyte Poster Gold Member

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    Excellent news.

    I hope you told your friend to keep it up to date in future.
     
  17. greenbrucelee
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    if in doubt a full format and reinstall will help.
     
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  18. Qs

    Qs Semi-Honorary Member Gold Member

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    That's my golden rule too.

    It's a comparison between the amount of time it'll take to sort out the bugger VS the time it would take to backup then format/reinstall.

    Qs
     
    Certifications: MCT, MCSE: Private Cloud, MCSA (2008), MCITP: EA, MCITP: SA, MCSE: 2003, MCSA: 2003, MCITP: EDA7, MCITP: EDST7, MCITP: EST Vista, MCTS: Exh 2010, MCTS:ServerVirt, MCTS: SCCM07 & SCCM2012, MCTS: SCOM07, MCTS: Win7Conf, MCTS: VistaConf, MCDST, MCP, MBCS, HND: Applied IT, ITIL v3: Foundation, CCA
  19. Johnd76

    Johnd76 Megabyte Poster

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    Certainly did, a stern talking to was givin! :D
     
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  20. greenbrucelee
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    i hope he buys you a beer or two:D
     
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