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Can't access a website

Discussion in 'Internet, Connectivity and Communications' started by knightofnuada, Aug 6, 2005.

  1. knightofnuada

    knightofnuada Nibble Poster

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    I'm not sure what the problem is but I'm trying to access a website but both my Laptop and my PC can't seem to access it. I've asked my friends if they can get on and they say everything is fine ...

    I can access all other websites with no problems. I've tried System Restore, tried to alter my internet setting options and nothing's changed - I am on the verge of formatting my Laptop to see if that will do the trick, but I'm sure there has to be a more simpler technique ...

    Can any of you wonderful chaps give an idiots (step by step) guide to what I can try?

    The URL is http://provinces.dragonsfaction.org - It's a LRP game forum - That's another long story :P


    Thanks,
    Steve
     
    WIP: A+, Network +, CCNA
  2. tripwire45
    Honorary Member

    tripwire45 Zettabyte Poster

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    It depends on what you mean when you say you can't access it. Do you get a 404 error message saying that the page can't be found? I got this:
    In this case, I can access the site, but I have to have an account and be logged in before I can view the page in question.
     
    Certifications: A+ and Network+
  3. Jakamoko
    Honorary Member

    Jakamoko On the move again ...

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    Try lowering your cookies settings or clearing any existing cookies as well. This will often help solve this kind of problem. It may be a problem with your ISP's DNS cache, but that should be updated every few hours or so, and it's a long shot that that's the cause, but worthy of thought.
     
    Certifications: MCP, A+, Network+
    WIP: Clarity
  4. knightofnuada

    knightofnuada Nibble Poster

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    The problem is a "Cannot find server" problem :(

    I've deleted the cookies, lowered the cookie settings and I'm still getting the "Cannot find server" ...

    It's just this one site, I can view all my other regular haunts with no problem whatsoever ...
     
    WIP: A+, Network +, CCNA
  5. ffreeloader

    ffreeloader Terabyte Poster

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    If you're running XP or 2000, open a command prompt and type in (without the quotes) "ipconfig /flushdns". If you happen to have a small lan running a test lab, and are running a dns server that is forwarding requests to your ISP clear the cache on your dns server too.

    I'd also go in and manually delete all temporary internet files, and the entire IE cache.

    If these things don't work I'd start looking for spyware/malware. In my experience not being able to get to one site is usually a problem created by either dns problems or malware if everyone else can get to the site.
     
    Certifications: MCSE, MCDBA, CCNA, A+
    WIP: LPIC 1
  6. ffreeloader

    ffreeloader Terabyte Poster

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    One more thing. Take a look at what is in your hosts file. If you don't know where it is just run a file search for hosts. It will find it for you. Open that file and see if there's anything in there other than the reference to localhost, and anything you might have put in there. If there is delete them.
     
    Certifications: MCSE, MCDBA, CCNA, A+
    WIP: LPIC 1
  7. ffreeloader

    ffreeloader Terabyte Poster

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    Here's one other thing to try. 66.199.181.8 is the IP address for that web site. Just copy and paste it into your browser address bar and hit enter. That should take you to the server, as it did me, It isn't the same site, but it is related. That will tell you for sure if you are having name resolution problems or connection problems.
     
    Certifications: MCSE, MCDBA, CCNA, A+
    WIP: LPIC 1
  8. Boycie
    Honorary Member

    Boycie Senior Beer Tester

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    No problem for me Knight. Another thing you could try is the tracert command.
    Start....Run.....CMD.....tracert...then the URL you can't reach. It wil stall at the router it can't access. Let us know how far you get.
     
    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT
  9. The_Geek

    The_Geek Megabyte Poster

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    The site is up:

    Query: provinces.dragonsfaction.org. Query type: Any record
    Recursive query: Yes Authoritative answer: Yes
    Query time: 437 ms. Server name: n/a

    Answer:
    provinces.dragonsfaction.org. 86400 A 66.199.181.8

    Authority:
    dragonsfaction.org. 86400 NS ns3.ukdnsservers.co.uk.
    dragonsfaction.org. 86400 NS ns4.ukdnsservers.co.uk.

    Additional:
    ns3.ukdnsservers.co.uk. 86400 A 72.1.201.151
    ns4.ukdnsservers.co.uk. 86400 A 207.61.90.197
     
    Certifications: CompTIA and Micro$oft
    WIP: PDI+
  10. Jakamoko
    Honorary Member

    Jakamoko On the move again ...

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    Do you have a static IP ? It might be that your IP has been banned for some reason. If none of the above solve your issue, we have to look at something particularly related to your PC, and this may be the next thing to look at.

    All the rest of us can hit the url - apart from your good self. :(
     
    Certifications: MCP, A+, Network+
    WIP: Clarity
  11. Bluerinse
    Honorary Member

    Bluerinse Exabyte Poster

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    I can hit it okay from Australia with the URL or the IP addy.

    Good advice guys!!

    Pete
     
    Certifications: C&G Electronics - MCSA (W2K) MCSE (W2K)
  12. knightofnuada

    knightofnuada Nibble Poster

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    Following Boyce's advice, I tried the Tracert command ... I get as far as 10 hops, and it times out.

    The server details are:- vlan50-0.csr01.prioritycolo.com (204.11.48.217)

    I spoke to the Web Monkey for the site and he says my IP isn't banned but thinks that there are server issues which should be resolved in a few hours - funny that, it's been like this for a few days!
     
    WIP: A+, Network +, CCNA
  13. knightofnuada

    knightofnuada Nibble Poster

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    Okay ... The problem is more complex, the Site Admin claims there are no problems with the servers, no IP's have been banned ... I've deleted the Internet files, cookies, and everything else you great folks have suggested and still no joy.

    I've reformatted my PC which doesn't seem to have worked ...

    This is now driving me nuts ... Next step? Short of taking a sledge hammer to my computers?
     
    WIP: A+, Network +, CCNA
  14. simongrahamuk
    Honorary Member

    simongrahamuk Hmmmmmmm?

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    What Browser are you using? The site works ok for me using Firefox. Have you tried using a different web browser and seeing what happens?
     
  15. Phoenix
    Honorary Member

    Phoenix 53656e696f7220 4d6f64

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    Well this is an odd one
    chances are its a simple problem that may well be fixable
    lets take a look
    Code:
    soverign ~ # traceroute provinces.dragonsfaction.org
    traceroute to ns1.pa-sy.com (66.199.181.8), 30 hops max, 40 byte packets
     1  [color="red"]xxx.xxx.xxx.xxx[/color] ([color="red"]xxx.xxx.xxx.xxx[/color])  2.308 ms  2.838 ms  1.924 ms
     2  [color="red"]xxx.xxx.xxx.xxx[/color] ([color="red"]xxx.xxx.xxx.xxx[/color])  61.073 ms  28.108 ms  41.306 ms
     3  ge-0-3-0.30.cll-cor-001.bddsl.net (83.146.17.62)  33.476 ms  20.203 ms  25.586 ms
     4  195.50.117.105 (195.50.117.105)  25.606 ms  50.428 ms  43.419 ms
     5  ge-1-2.core1.London1.Level3.net (212.187.131.165)  35.264 ms ge-1-1.core1.London1.Level3.net (212.187.131.133)  18.493 ms ge-1-2.core1.London1.Level3.net (212.187.131.165)  28.470 ms
     6  DTAG-Level3.Level3.net (212.187.131.82)  85.388 ms  203.847 ms  218.598 ms
     7  217.239.40.78 (217.239.40.78)  120.154 ms  97.707 ms  126.012 ms
     8  62.153.203.226 (62.153.203.226)  100.457 ms  101.708 ms  102.352 ms
     9  vlan51.csr01.prioritycolo.com (204.11.48.210)  104.395 ms  117.082 ms  102.392 ms
    10  * * *
    11  * * *
    12  * * *
    13  * * *
    
    Ok so someones blocking our trace routes down the line, nothing out of order about that
    lets have a closer look at the connection

    Code:
    soverign ~ # netcat -v provinces.dragonsfaction.org 80
    Warning: This host's reverse DNS doesn't match! ns1.pa-sy.com -- provinces.dragonsfaction.org
    provinces.dragonsfaction.org [66.199.181.8] 80 (http) open
    
    Aha! connection established? interesting

    Code:
    soverign ~ # netcat -v provinces.dragonsfaction.org 80
    Warning: This host's reverse DNS doesn't match! ns1.pa-sy.com -- provinces.dragonsfaction.org
    provinces.dragonsfaction.org [66.199.181.8] 80 (http) open
    OPTIONS / HTTP/1.0
    
    HTTP/1.1 200 OK
    Date: Tue, 09 Aug 2005 20:27:19 GMT
    Server: Apache/1.3.33 (Unix) mod_auth_passthrough/1.8 mod_log_bytes/1.2 mod_bwlimited/1.4 PHP/4.3.11 FrontPage/5.0.2.2635 mod_ssl/2.8.22 OpenSSL/0.9.7a
    X-Powered-By: PHP/4.3.11
    Set-Cookie: PHPSESSID=d7481bbdecc5ba19989dc04d4829e607; path=/
    Expires: Thu, 19 Nov 1981 08:52:00 GMT
    Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
    Pragma: no-cache
    Connection: close
    Content-Type: text/html
    
    All is well, and it trys to pull the index.php page down as expected

    Firstly, try and ping the server
    what is the outcome? what number does it try and resolve?
    Code:
    soverign ~ # ping  provinces.dragonsfaction.org
    PING provinces.dragonsfaction.org (66.199.181.8) 56(84) bytes of data.
    64 bytes from ns1.pa-sy.com ([color="red"][b]66.199.181.8[/b][/color]): icmp_seq=1 ttl=47 time=102 ms
    
    ns1 is generally referred to for nameservers, odd that an apparant webserver is responding on that name
    the fact the reverse dns is not matching up could be causing issues at your ISP level, as they may well require reverse lookups to be the same, might be worth giving them a call about it?
    you have a direct connection to the internet and are not being proxied it would seem, so all should be well
    again, check the ping results and stuff


    xxx.xxx.xxx.xxx = hidden my IPs
     
    Certifications: MCSE, MCITP, VCP
    WIP: > 0
  16. Phoenix
    Honorary Member

    Phoenix 53656e696f7220 4d6f64

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    Hmm, your not using some stupid browser mod that adds www. infront of an address are you? ive seen these things cause immense hassle for websites that dont actually start 'www' like this one :)
    just another thought
    but the result of that ping should yield useful information
     
    Certifications: MCSE, MCITP, VCP
    WIP: > 0
  17. knightofnuada

    knightofnuada Nibble Poster

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    It's definately not the Web Browser ... Even Firefox times out ...

    Pinging the site just gets the "Request timed out"

    So it's a phone call to my ISP then?
     
    WIP: A+, Network +, CCNA
  18. knightofnuada

    knightofnuada Nibble Poster

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    And in a bizarre twist of fate ... I solved the problem!

    It seems that I need my ISP's modem connected to the phone line.

    All because I set up my wireless network router as per the instruction manual ...

    So, onto my next experiment ... Setting up the wireless network via the modem! I'll remember to put this episode on my CV :biggrin

    Thanks for teaching me some new tricks guys, at least I'm getting valuable hands on experience :blink
     
    WIP: A+, Network +, CCNA
  19. tripwire45
    Honorary Member

    tripwire45 Zettabyte Poster

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    Uh...obviously I missed something. The DSL device (modem) I use has to be connected to my phone line. Is this unusual? :blink
     
    Certifications: A+ and Network+
  20. Bluerinse
    Honorary Member

    Bluerinse Exabyte Poster

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    That got me too Trip :rolleyes: Guessing he has a cable modem then???

    Please clarify knightofnuada.

    Pete
     
    Certifications: C&G Electronics - MCSA (W2K) MCSE (W2K)

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