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Call Centres.

Discussion in 'Employment & Jobs' started by feely, Oct 2, 2007.

  1. feely

    feely Bit Poster


    I could have a start in a call centre next week if I want - but it is non-IT related. I am told the company does do IT support, but the job I could get isn't in that area. My question is this - even though it is not in an IT area, would this still be good experience and would it be helpful in maybe getting a job in IT support a wee bit down the line?

    In the interview, I am gonna ask about the IT work they do, and see if it possible to switch across ....just looking a bit of advice really.

    Certifications: HND Elect & Electronic Engineering
    WIP: A+, Network+ & BSc in Physics
  2. drum_dude

    drum_dude Gigabyte Poster

    Yeah it would help in obtaining a 1st line support role in a call centre as that type of role requires good customer support services skills...in fact it could help a lot in most IT roles as employers like to see good customer service skills above IT skills - IT skills can be taught, attitude and approach is somewhat more difficult to teach!

    I would drop the hint that IT support is what you would like to get into...don't be too direct with your questioning/ambitions though!
    Certifications: MCSA , N+, A+ ,ITIL V2, MCTS
    WIP: MCITP 2008 Ent Admin, Server Admin, Exchange 2010, Lync 2010, CCNA & VCP5
  3. greenbrucelee
    Highly Decorated Member Award

    greenbrucelee Zettabyte Poster

    Yes it would, you would gain valuable experience from talking to customers etc I'd say go for it, then drop hints etc
    Certifications: A+, N+, MCDST, Security+, 70-270
    WIP: 70-620 or 70-680?
  4. feely

    feely Bit Poster

    Yea, thats kinda what I was thinking...rock 'n' roll...thanks :)
    Certifications: HND Elect & Electronic Engineering
    WIP: A+, Network+ & BSc in Physics

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