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Call Centres.

Discussion in 'Employment & Jobs' started by feely, Oct 2, 2007.

  1. feely

    feely Bit Poster

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    Hi,

    I could have a start in a call centre next week if I want - but it is non-IT related. I am told the company does do IT support, but the job I could get isn't in that area. My question is this - even though it is not in an IT area, would this still be good experience and would it be helpful in maybe getting a job in IT support a wee bit down the line?

    In the interview, I am gonna ask about the IT work they do, and see if it possible to switch across ....just looking a bit of advice really.

    Sean
     
    Certifications: HND Elect & Electronic Engineering
    WIP: A+, Network+ & BSc in Physics
  2. drum_dude

    drum_dude Gigabyte Poster

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    Yeah it would help in obtaining a 1st line support role in a call centre as that type of role requires good customer support services skills...in fact it could help a lot in most IT roles as employers like to see good customer service skills above IT skills - IT skills can be taught, attitude and approach is somewhat more difficult to teach!

    I would drop the hint that IT support is what you would like to get into...don't be too direct with your questioning/ambitions though!
     
    Certifications: MCSA , N+, A+ ,ITIL V2, MCTS
    WIP: MCITP 2008 Ent Admin, Server Admin, Exchange 2010, Lync 2010, CCNA & VCP5
  3. greenbrucelee
    Highly Decorated Member Award

    greenbrucelee Zettabyte Poster

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    Yes it would, you would gain valuable experience from talking to customers etc I'd say go for it, then drop hints etc
     
    Certifications: A+, N+, MCDST, Security+, 70-270
    WIP: 70-620 or 70-680?
  4. feely

    feely Bit Poster

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    Yea, thats kinda what I was thinking...rock 'n' roll...thanks :)
     
    Certifications: HND Elect & Electronic Engineering
    WIP: A+, Network+ & BSc in Physics

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