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Call-Centre

Discussion in 'Just for Laughs' started by AJ, Jul 2, 2007.

  1. AJ

    AJ Administrator Administrator

    6,771
    102
    221
    just been sent these:

    Actual call centre conversations

    Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries, can you help?".
    Operator: "Where did you get that number from, sir?".
    Customer: "It was on the door to the Travel Centre".
    Operator: "Sir, they are our opening hours".
    ----------------------------------------------------------------------------
    Samsung Electronics
    Caller: "Can you give me the telephone number for Jack?"
    Operator: "I'm sorry, sir, I don't understand who you are talking about".
    Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?"
    Operator: "I think you mean the telephone point on the wall".
    ----------------------------------------------------------------------
    RAC Motoring Services
    Caller: "Does your European Breakdown Policy cover me when I am travelling in Australia ?"
    Operator: "Doesn't the product give you a clue?"
    ----------------------------------------------------------------------
    Caller (enquiring about legal requirements while travelling in France ): "If I register my car in France , do I have to change the steering wheel to the other side of the car?"
    ----------------------------------------------------------------------
    Directory Enquiries
    Caller: "I'd like the number of the Argoed Fish Bar in Cardiff please".
    Operator: "I'm sorry, there's no listing. Is the spelling correct?"
    Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B' fell off".
    ----------------------------------------------------------------------
    Then there was the caller who asked for a knitwear company in Woven.
    Operator: "Woven? Are you sure?"
    Caller: "Yes. That's what it says on the label; Woven in Scotland ".
    ----------------------------------------------------------------------
    On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: "I haven't got a pen, so I'm steaming up the window to write the number on".
    ----------------------------------------------------------------------
    Customer: "OK".
    Tech Support: "Did you get a pop-up menu?".
    Customer: "No".
    Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
    Customer: "No".
    Tech Support: "OK, sir. Can you tell me what you have done up until this point?".
    Customer: "Sure. You told me to write 'click' and I wrote 'click'".
    ----------------------------------------------------------------------
    Tech Support: "OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?"
    Customer: "Wow. How can you see my screen from there?"
    ----------------------------------------------------------------------
    Caller: "I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks will I have my file back again?".
     
    Certifications: MCSE, MCSA (messaging), ITIL Foundation v3
    WIP: Looking at doing ..................
  2. nXPLOSi

    nXPLOSi Terabyte Poster

    2,874
    30
    151
    Love these things, Lol! :biggrin
     
    Certifications: A+, Network+, Security+, MCSA 2003 (270, 290, 291), MCTS (640, 642), MCSA 2008
    WIP: MCSA 2012

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