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Bye Bye Bulldog

Discussion in 'Internet, Connectivity and Communications' started by Jonathan, Nov 9, 2005.

  1. Jonathan

    Jonathan Nibble Poster

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    As am going to be moving house i've decided to cancel bulldog :biggrin

    I think the service hasn't been great:

    1)Quite often dont get a bill for a month ot two then they send you a bill for three months service :eek:

    2)The service hasn't been great recently

    3)There IVR systen is horrible, I have had to ring the same number 7 times to get through to the correct department.

    Going to go onto Zen so I can get some static IP's for my home lab.
     
    Certifications: CCNA
    WIP: CCNP BSCI
  2. simongrahamuk
    Honorary Member

    simongrahamuk Hmmmmmmm?

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    IVR?

    Sorry, but what does IVR mean?

    :rolleyes:
     
  3. ffreeloader

    ffreeloader Terabyte Poster

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    You don't know what that is, Simon? ***shakes head sadly***

    Oh, well, neither do I.... I'm just glad you asked so I don't have to appear to be the noob I am and ask.... :twisted: :twisted:
     
    Certifications: MCSE, MCDBA, CCNA, A+
    WIP: LPIC 1
  4. Jakamoko
    Honorary Member

    Jakamoko On the move again ...

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    Ignorant here as well, and I used to work in ADSL support ! :oops:
     
    Certifications: MCP, A+, Network+
    WIP: Clarity
  5. noelg24

    noelg24 Terabyte Poster

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    of all people Jak I thought you would know...dont bother asking me I dont know either and like Jak I worked for an ADSL company...
     
    Certifications: A+
    WIP: my life
  6. noelg24

    noelg24 Terabyte Poster

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    Certifications: A+
    WIP: my life
  7. moominboy

    moominboy Gigabyte Poster

    Certifications: ECDL
    WIP: A+
  8. Phoenix
    Honorary Member

    Phoenix 53656e696f7220 4d6f64

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    welcome to Zen
    land of the free :)
     
    Certifications: MCSE, MCITP, VCP
    WIP: > 0
  9. Jonathan

    Jonathan Nibble Poster

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    Well the bulldog muppetry continued this month, yesterday I got sent a bill the first time since August. I know it partially my fault for not chasing this up. But come on bulldog not much to ask to sent a bill out is it? :x :x
     
    Certifications: CCNA
    WIP: CCNP BSCI
  10. Fergal1982

    Fergal1982 Petabyte Poster

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    Id suggest that IVR would be Interactive Voice Recognition? in the given context it would mean those damn automated phone systems which do this 'at the tone, please state the name of the person you wish to speak to' and then try to match it to one of a billion names in its system.

    That, or as Noel suggested it could be the 'press one to get disconnected without delay' stuff.

    Fergal
     
    Certifications: ITIL Foundation; MCTS: Visual Studio Team Foundation Server 2010, Administration
    WIP: None at present
  11. JonnyMX

    JonnyMX Petabyte Poster

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    Interactive Voice Response lets you use a telephone to access data form a database. It gets used a lot for phone banking and customer account enquiries, or when you phone the cinema to book a ticket.
    It's generally rubbish, but not as bad as phoning Dell and speaking to a live person...
     
    Certifications: MCT, MCTS, i-Net+, CIW CI, Prince2, MSP, MCSD
  12. Phoenix
    Honorary Member

    Phoenix 53656e696f7220 4d6f64

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    think thats bad?
    bulldog finally send me an email saying my account had been cancelled, 4 months after i had moved to dell

    but they are still sending me bills, LOL
     
    Certifications: MCSE, MCITP, VCP
    WIP: > 0
  13. Jonathan

    Jonathan Nibble Poster

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    so they have been charging you for four months :eek:

    am just going to cancel my credit card soon as the bill comes

    bulldog need som ehelp in the billing department me thinks? I used to work at telewest about 6 years ago and they had similar problems with direct debits!
     
    Certifications: CCNA
    WIP: CCNP BSCI
  14. arisen

    arisen Byte Poster

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    Bulldog seem to be running a hopeless operation in general.

    I decided not to even consider their service after i saw them regularly setting up a stand outside my local somerfield supermarket and pestering shoppers on their way in and out....what is up with that? smacks of desperation to me! pppshhh, hehe :biggrin
     
    Certifications: BEng, PRINCE2, ITIL, Net+
    WIP: MSc, Linux+ 2009, RHCE
  15. Jakamoko
    Honorary Member

    Jakamoko On the move again ...

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    Some fair points raised above, but can I point our that we are an IT certfication forum first and foremost, not a slating ground for ISPs. This ain't adslguide or ispreview. Those boards can take the wrap for disgruntled customers - but not here, thanks.
     
    Certifications: MCP, A+, Network+
    WIP: Clarity
  16. Jonathan

    Jonathan Nibble Poster

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    Had Zen for a couple of days and the performance is much better than Bulldog :)
     
    Certifications: CCNA
    WIP: CCNP BSCI

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