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Business objects problem!

Discussion in 'Software' started by Chopperchand, Jul 9, 2008.

  1. Chopperchand

    Chopperchand Nibble Poster

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    Hi, all

    I have a problem with one machine, I am trying to run business objects on it. It all installed fine. but when I try to open a report I get an error message appear



    1 processor Pentium Family 6 Model 15 Stepping 11
    Windows 2000 Workstation v5.1 build 2600 (Service Pack 3)
    Physical Total/Avail: 2.097.151 Kb / 2.097.151 Kb
    Temp directory C:\DOCUME~1\LAISVU~1\LOCALS~1\Temp\ (58.665.656 Kb available)
    'Unknown' video card
    1152 x 864 in true color
    ------------------------------------------------------------------


    Unhandled Exception
    Code: c0000005
    Description: EXCEPTION_ACCESS_VIOLATION

    Call stack:
    ------------------------------------------------------------------
    ------------------------------------------------------------------


    Application:
    ------------------------------------------------------------------
    304 "C:\Program Files\Business Objects\BusinessObjects Enterprise 6\bin\busobj.exe"
    current thread 0x740
    started: 09 July 2008 at 10:33
    ends: 09 July 2008 at 10:34
    User mode: 11687 ms Kernel mode: 1375 ms



    The report work on the other machines so it is not the report. I thought it might be a driver for the video can I have updated all the updates but to no avail.

    Windows XP
    Business objects 6.1
    Dell Optiplex 755 (high spec quad core, 4GB ram etc...)

    Anyone seen this before, please help. I have the rest of the log file which has modules logged on it but it is a long list so have not posted it.

    Thanks
     
    WIP: MCSA Sql Server 2012
  2. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    Have you tried logging on as a different user? Might be something cached in the user profile as there is a reference to a temp directory in the log file.
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  3. Chopperchand

    Chopperchand Nibble Poster

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    Thanks Sparky, It was a file within the temp folder that was causing the problem.
     
    WIP: MCSA Sql Server 2012
  4. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    Glad its sorted mate :thumbleft
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010

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