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Resolved BSoD

Discussion in 'Hardware' started by miflandia, Jan 28, 2010.

  1. miflandia

    miflandia Byte Poster

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    Hi guys.

    I have a problem what i can not solve. I think that is a hardware issue. My laptop(Dell insp 1501 W.vista.home.premium.32bit) playing a game with me.
    I get the BSoD sometimes(1-2 a week), And the only occasion it happens when i use the Fire Fox Mozilla in Https, for example internet-banking, paying something online, so quiet disturbing. It does not happen all the time when i use secure site, but 1 out of 15, and can not connect the problem to 1 site :

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 2057

    Files that help describe the problem (some files may no longer be available)
    Mini112609-01.dmp
    sysdata.xml
    Version.txt

    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    Extra information about the problem
    BCCode: d1
    BCP1: 00000020
    BCP2: 00000002
    BCP3: 00000000
    BCP4: 8788AE2F
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    I tried to google it but i could not find anything useful,
    memtest, driver update, driver rollback, reinstall FireFox all has been done.(no new device added, for months)
    Any idea?
    thank you
    Edit: I reinstall the Vista, and i added all the drivers from the dell driver disk,(still the same) than i updated the drivers(no change), than i tried to find updates each driver online.
    I was wondering if the (Agnitum Outpost) Security Suite or the firewall is the troublemaker, but i think that would be a constant error, as they running all the time.
     
    Last edited: Jan 28, 2010
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  2. Boycie
    Honorary Member

    Boycie Senior Beer Tester

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    Run the onboard Dell utility (usually something like hold CTRL and F12 on boot) - it's the first thing they will ask if it's under warranty.
     
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  3. JonnyMX

    JonnyMX Petabyte Poster

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    Does it do the same thing when you're using Internet Explorer?
     
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  4. miflandia

    miflandia Byte Poster

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    I tried that one, because my first idea was the memory(what i upgraded about 1-1.5 year ago)
    But there is no sign of any error.
     
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  5. miflandia

    miflandia Byte Poster

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    I tried that one as well, i used iexplorer for about a week, it produced the same error, same frequency.

    Somehow i have a feeling this problem is wireless card related.

    Or maybe the driver, which was not updated by dell since 2006/12.
    I just done a bit of research again, and i found out my dell wireless mini-card using a broadcom chip, so maybe i can update the driver using latter models driver....

    I try that now and we will see :box2
     
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  6. miflandia

    miflandia Byte Poster

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    I installed the driver one of the Dell Vostro-s... (release date:2009/1)

    Funny enough it applies to dell wireless 13xx, 14xx, 1505,
    Mine is 1390, so i i thought i give shot.
    Well after reconfiguring the wireless settings i recall an old problem I was not able to use wpa2 before, only wpa with TKIP. So i set up wpa2 with AES.
    And it works just fine.
    I can not understand why dell does not let people update their drivers, they made this release anyway, but if you look for your model it is not published, you still find your 2006 driver is up to date. Well anyway it is just a "little" security update.:blink
    Back to the main track:
    I logged in coupe of secure site and it seems ok, i keep trying, and i give you an update latter.
    (If somebody have similar problem the driver name:R209077 version:4.170.77.3)
     
    Last edited: Jan 28, 2010
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  7. greenbrucelee
    Highly Decorated Member Award

    greenbrucelee Zettabyte Poster

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    d1 relates to buggy software or buggy drivers

    I suggest doing a restore before your last driver install and see if the problem goes away.
     
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  8. miflandia

    miflandia Byte Poster

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    I think you right it was the driver probably,(can not do system restore to this point because the problem started months ago, and sometimes it does not show for weeks, and later it came back, and i can not reproduce it)
    My idea is the old 2006 driver and one of the Vista or Fire Fox security update does not like each other, these are set to update automatically.
    After i installed the dell vostro wireless driver, i logged in 3-4 secure site-s in the same time(internet banking, paypal, o2, etc...)
    And looks ok now......
     
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  9. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    probably the older driver and vista not getting on with each other.
     
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  10. Boycie
    Honorary Member

    Boycie Senior Beer Tester

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    Glad you got it sorted!
     
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  11. miflandia

    miflandia Byte Poster

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    Cheers guys.
    I tried it many times now. And BSoD did not come back.
    Anyway it is a 3,5 year old laptop, it is still works fine, i run Vista and 2-3 VM in same time with no fuss.
    And sorting out the wpa2 problem just the cream on the top....
    thank you
     
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