Blackberry Enterprise Server

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Got one of these at work. I currently set up the blackberrys for people at work to work with BES. It is linked into Lotus Domino. I was thinking it would be a good idea to learn BES some more as alot of jobs appear to want BES experience. What would you expect say a 2nd Line Support (or about here) to be able to do in BES?

Thanks,

 

Not sure without checking the BES but about 30 or more.

 

We have BES server at work as well and well over 120 handsets with Exchange server for e-mails etc. I am responsible for setting up the handsets and connecting the user account to the bes server and activating the password.

To be honest the only issues tend be with I can receive e-mails but can't reply to the e-mail which is a permissions issue. The permissions issue is then resolved by granting the user the "Send As" permission under ADUC, security's tab.

It's sure useful to have BES experience on your CV for a 2nd maybe even 3rd line support. Best wishes

 

I administer BES 4.1 with about 105 users. It is one of the most reliable systems we run. Normal tasks include building handsets, new activations, synchronisation issues, server patching, security policy setup and maintenance, permissions in Blackberry Manager. The service desk deal with password resets and most re-activations, anything else comes to second line.

 

Yep! was trying to give a short cut answer

 

I also administraer BES 4.1. We don't really have any issues as it is a reliable product, most things are password resets and re-activations.

The policies have been in place for along time and have not been changed for a number of years.

 

Yer, thats the trouble with BES at work...

Make Lotus user in domino, go to server running bes, add user to list, load up webpage for activation on pc, enter user details, flatten blackberry and update software, add the user... the end until they swap it for a new one.

Never had to do a password reset for the blackberry... Will double check sync with outlook (viva lotus connector). The BES server has never gone wrong, although i do know the IT policy (?) has not been set up and applied.

 

I noticed some of our blackberries do not have wireless. I think ive activated one before wirelessly. Was thinking how well updating the software would go over wireless.

 

Wireless in the case of Blackberrys is the wireless cellular network as opposed to 802.11 wireless networks. You can activate and update/push software and drivers to handsets via the mobile cell network.

 

Amen

Never understood why people piss about activating using the Desktop Manager, or activating by any other method than using wireless activation. When I first started at my new place I took over managing BES, and found out that no-one had shown the support guys how to use wireless activation - they were installing the Desktop Manager on every BB user's PC/laptop despite 90% of them never using it just so they could activate the device!

 

We don't give our users Desktop Manager, everything is done over the wireless. The only time a handset gets physically connected to a PC is when it gets a nuke and rebuild.

 

Didn't even know you could do it any other way than wireless!

 

I think the BEs set up at work is like a Happy Meal....

Got mixed up with wireless activiation sparky as some of our blackberries have 802.11 and Cellular. I better look at the wireless activation then!!!

Just so i dont get my wires crossed, when you say wireless activate do you mean also assigning the user at the same time? At the moment when i get blackberry i usb it to my PC, log in to the webpage hosted by BES as the user so it assigns the blackberry to them, flatten it/ upgrade software (by sticking it in common files on the server) and let it activate.

 

Had a quick look at BES today when i had 5 mins spare. Noticed the Blackberry Manager -> server -> users -> services -> enterprise activation password. Did not have time to test it, but im guessing like what you lot said earlier the BES will email the user with their Activation password (time limited) and they just go somewhere in the blackberry device for enterprise activation.