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BlackBerry Certified Support Specialist

Discussion in 'Other IT certifications' started by craigie, Nov 22, 2008.

  1. craigie

    craigie Terabyte Poster

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    I should start working on the BES soon supporting over 1200 users with BlackbBerry's this commening week (second line baby!)

    I have read a few topics on here about BlackBerry's but was wondering if anyone has taken the BCP-213 Supporting a BlackBerry Enterprise Server in a Microsoft Exchange Environment?

    And if so, what books or study material would you recommend?

    Thanks for your help.

    Craig
     
    Certifications: CCA | CCENT | CCNA | CCNA:S | HP APC | HP ASE | ITILv3 | MCP | MCDST | MCITP: EA | MCTS:Vista | MCTS:Exch '07 | MCSA 2003 | MCSA:M 2003 | MCSA 2008 | MCSE | VCP5-DT | VCP4-DCV | VCP5-DCV | VCAP5-DCA | VCAP5-DCD | VMTSP | VTSP 4 | VTSP 5
  2. craigie

    craigie Terabyte Poster

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    Just found this book
     
    Certifications: CCA | CCENT | CCNA | CCNA:S | HP APC | HP ASE | ITILv3 | MCP | MCDST | MCITP: EA | MCTS:Vista | MCTS:Exch '07 | MCSA 2003 | MCSA:M 2003 | MCSA 2008 | MCSE | VCP5-DT | VCP4-DCV | VCP5-DCV | VCAP5-DCA | VCAP5-DCD | VMTSP | VTSP 4 | VTSP 5
  3. iRock

    iRock Nibble Poster

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    Hmm, sorry I can't offer much advice but this is something that I am definately interested in to.

    I'll be keeping an eye out here!

    Good luck with your studies!
     
    Certifications: MCP (270,290), MCTS Vista
    WIP: 291,293,297
  4. VantageIsle

    VantageIsle Kilobyte Poster

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    Likewise. I'll be keeping an eye on this subject.

    Generally I use google or guess work to solve most blackberry issues. The BES server usually just ticks along. Most problems I have encountered are usually caused by a misconfigured handset (read, the users fiddling)
    or vodafone have changed something.

    Supporting blackberry users eh, good luck. Hours of fun!

    I'll leave with a fave quote from one of our sales guys.

    " This new blackberry is rubbish, it doesn't work on the underground, and I mean anywhere on the underground"
     
    Certifications: A+, ITIL V3, MCSA, MCITP:EST, CCENT, 70-432-SQL, 70-401 SCCM
    WIP: MCSA upgrade MCITP:SA then EA
  5. Arroryn
    Honorary Member

    Arroryn we're all dooooooomed

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    Aww that's complete tosh - mine works between Moorgate, Barbican and Farringdon. lol.

    If you find any more references Craigie, let us know. I do user admin on the BES, not for nearly as many users, but find the subject quite interesting.
     
    Certifications: A+, N+, MCDST, 70-410, 70-411
    WIP: Modern Languages BA
  6. The_Geek

    The_Geek Megabyte Poster

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    I probably need to pick up that book and do SOME reading since I'm already doing the job anyway. Then again, my company has over 65,000 users worldwide. :twisted:
     
    Certifications: CompTIA and Micro$oft
    WIP: PDI+
  7. zebulebu

    zebulebu Terabyte Poster

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    Word.

    I'd say to him; "Well, that's odd. Because mine works on pretty much all the sections that aren't actually UNDER THE F***ING GROUND"

    lUsers like that end up getting marked down on my spreadsheet - the one I create about six months after starting a job that indicates how low down they are in the pecking order. The lower down they are, the more spiteful I get with them. I hope management never find it...
     
    Certifications: A few
    WIP: None - f*** 'em
  8. VantageIsle

    VantageIsle Kilobyte Poster

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    Hey thats not a bad idea, how many available cells in an excel document again? :hhhmmm :biggrin
     
    Certifications: A+, ITIL V3, MCSA, MCITP:EST, CCENT, 70-432-SQL, 70-401 SCCM
    WIP: MCSA upgrade MCITP:SA then EA
  9. onoski

    onoski Terabyte Poster

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    At work currently support blackberry's but find they usually work okay. Well you'd get the old one of two users who'd turn off the wireless connection in the settings option and say can't send or receive e-mails using my blackberry.

    This obviously is a little puzzling as the wireless off actually means the wireless connectivity is on and when its on wireless on means it's off.

    The only other thing is the blackberry desktop manager software which has a release of 4.3 but I stick with version 4.2 that ships with our pearl 8100 handheld's and works fine. The reason being that the version 4.3 is buggy.

    On the desktop side of things a lot can be achieved from tweaking the blackberry desktop manager software i.e. like "synchronize now" and the list goes on. All in all the blackberry forum has been more than useful and helpful for me.

    However, if I do have the time and the money wouldn't mind obtaining this cert but equally satisfied with the hands on experience already gained.
     
    Certifications: MCSE: 2003, MCSA: 2003 Messaging, MCP, HNC BIT, ITIL Fdn V3, SDI Fdn, VCP 4 & VCP 5
    WIP: MCTS:70-236, PowerShell
  10. madman045

    madman045 Kilobyte Poster Premium Member

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    Can you not use the lastest 4.6 version?

    I have used it recently and it upgraded the firmware and apps to the latest software revision, just got to try it with an 8800 now.

    I would like to know a bit more about this as a support a small BES setup.
     
    Certifications: 70-270, 70-290, PRINCE2 Foundation, VCA-DCV & VCA-DT
    WIP: MCSA 2008, VCP5-DCV, ITIL V3
  11. onoski

    onoski Terabyte Poster

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    Well I can't comment on the lastest version 4.6 as I have only used v4.2 and 4.3. However, I'd check the blackberry forums or web site to find out if your version on BES supports v4.6. Cheerio and best wishes:)
     
    Certifications: MCSE: 2003, MCSA: 2003 Messaging, MCP, HNC BIT, ITIL Fdn V3, SDI Fdn, VCP 4 & VCP 5
    WIP: MCTS:70-236, PowerShell
  12. delorean

    delorean Megabyte Poster

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    I worked for a company in Toronto a while ago doing lots and lots of BES work for various clients. One of whom I believe I was tech support for had 10's of 1000's of users across the globe.

    At the time we were using BES in a Lotus Notes / Domino environment. We did have a small portion of users using Exchange with BES, I must say I hated setting up and supporting users linked to Exchange, thoroughly annoying processes!

    Domino and Notes was far easier to set up and support I personally believe.

    Regarding BES certs I did pick up a couple but they were very basic. I obtained the following:

    BlackBerry Certified Support Associate T1 v3.6
    BlackBerry Certified Support Associate T1 v4.0+BIS

    I don't come in to contact with BES much here in Cayman, only a couple of clients use BES now, unfortunately with Exchange. :cry:
     
    Certifications: A+, MCP 70-270, 70-290, 70-291
    WIP: 70-680, S+, MCSA, MCSE, CCNA

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