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Been looking at first-line jobs and...

Discussion in 'Employment & Jobs' started by Juelz, May 24, 2016.

  1. Juelz

    Juelz Gigabyte Poster

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    I am wondering has the expectations of what a first-line person should know increased? from looking at these first-line jobs they seem to want you to know everything in relation to servers, networks etc, and are asking for MCSAs.. I thought first-line meant entry level? dont get me wrong I work in first-line support so I know its not just password resets but I am starting to think first and second-line are basically the same thing..? quite annoying really because I can't even apply for these other first-line jobs because they are asking for too much.. and my knowledge is not there yet.
     
    Certifications: MTA Windows Fundamentals, ITIL Foundation, Apple Mac Integration 10.12
    WIP: MTA Networking Fundamentals
  2. zxspectrum

    zxspectrum Gigabyte Poster Premium Member

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    I am applying for four jobs at the moment, they all want different stuff so I have put down everything that I have done so far and what I owuld like to work up to. I also get 2nd and sometime 3rd line support calls, im good on the second, I struggle with 3rd line support due to lack of experience and just because of where I am, at the helpdesk as I get constantly inundated with calls/requests for support etc.

    Best you can do is apply, give yourself plenty of time to apply and get someone look over the application for you, they can only say no.

    Ed
     
    Certifications: BSc computing and information systems
    WIP: 70-680
  3. LBSwan

    LBSwan New Member

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    I'm currently looking for an entry level job (UK) and have found that most jobs 'junior' jobs want experience, certs and for you to be a microsoft office specialist.

    @Juelz did you have these skills when applying for your first job? (work experience?)

    Thanks
     
    Certifications: Comptia A+
    WIP: Network+
  4. FlashDangerpants

    FlashDangerpants Nibble Poster

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    Nobody with 5 years and an MCSA is applying for that job. The person who wrote the spec just lumped a bunch of stuff in because they were short of ideas; you should ignore them and apply if you are interested in working for that company.
     
    Certifications: MCITP Exchange 2010, MCSA Svr 2012
    WIP: Exchange 2013
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  5. Jaron78

    Jaron78 Megabyte Poster

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    Flash is spot on here to be honest. I have looked at roles and thought that's out of my remit by a country mile.

    That changed when I was approached by a recruiter a while ago. Wanted MCSA's, VMware experience, Mac Qualifications etc. I explained that it was totally out of my skillset. He asked if I would mind being put forward anyway and I said yeah.

    3 Interviews later and I got the job. Recruiters (for the most part) are just Salesmen mate. They have no IT experience, and just throw a few words and phrases in there (From my experience anyway).
     
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  6. SimonD

    SimonD Terabyte Poster Moderator

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    It's not just recruiters, it's HR as well, they see the buzz words and that's what they work against.

    It's usually better to speak to the hiring manager and get through to them that you're a good fit for the role.
     
    Certifications: CNA | CNE | CCNA | MCP | MCP+I | MCSE NT4 | MCSA 2003 | Security+ | MCSA:S 2003 | MCSE:S 2003 | MCTS:SCCM 2007 | MCTS:Win 7 | MCITP:EDA7 | MCITP:SA | MCITP:EA | MCTS:Hyper-V | VCP 4 | ITIL v3 Foundation | VCP 5 DCV | VCP 5 Cloud | VCP6 NV | VCP6 DCV | VCAP 5.5 DCA
    WIP: VCP6-CMA, VCAP-DCD and Linux + (and possibly VCIX-NV).
    LBSwan and dmarsh like this.
  7. LBSwan

    LBSwan New Member

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    Thanks for all of your replies

    The buzz word have put me off a few jobs but will be looking more closely from now on and try and speak to the hiring manger for specific job roles.
     
    Certifications: Comptia A+
    WIP: Network+

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