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Average rate for 2nd line support?

Discussion in 'Employment & Jobs' started by Jack Hardcore, Oct 31, 2008.

  1. Jack Hardcore

    Jack Hardcore Bit Poster

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    Hi all,
    I worked on helpdesk's for a few years and my previous employer put me through my MCDST in late 2006. Shortly after I applied and was sucessfull in a 2nd line desktop support contract @ £16 p/h.

    I have been working on this contract now since Jan 2007 and have just had a new 12 month contract offered to me with the same client but different agency (so essentially a new contract altogether) offered to me at £20 p/h.

    This is in Glasgow city centre, I work through an umbrella so pay 12.9% employers NI & umbrella fees on top of regular deductions and I average 35 hours per week.

    Just trying to gauge where exactly I am in terms of rate for 2nd line/Desktop Support contract's?

    Thanks in advance! :)
     
    Certifications: MCDST, ITILv3
    WIP: MCITP Win7, MCITP SA & EA
  2. greenbrucelee
    Highly Decorated Member Award

    greenbrucelee Zettabyte Poster

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    That looks quite good, not to be sneezed at anyway.
     
    Certifications: A+, N+, MCDST, Security+, 70-270
    WIP: 70-620 or 70-680?
  3. onoski

    onoski Terabyte Poster

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    I second that as I don't get that in my hourly rate either:)
     
    Certifications: MCSE: 2003, MCSA: 2003 Messaging, MCP, HNC BIT, ITIL Fdn V3, SDI Fdn, VCP 4 & VCP 5
    WIP: MCTS:70-236, PowerShell
  4. Methodman85

    Methodman85 Byte Poster

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    So that's 20/h before or after deductions?
     
    Certifications: MCTS, MCSE, MCSA:M, CCNA, MCDST, N+
    WIP: 70-680
  5. onoski

    onoski Terabyte Poster

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    In the UK and surrounding neighbouring hoods it's before the deductions.
     
    Certifications: MCSE: 2003, MCSA: 2003 Messaging, MCP, HNC BIT, ITIL Fdn V3, SDI Fdn, VCP 4 & VCP 5
    WIP: MCTS:70-236, PowerShell
  6. wizard

    wizard Petabyte Poster

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    That looks a good rate. Once you factor in the umbrella company's fingers in your pie as well.
     
    Certifications: SIA DS Licence
    WIP: A+ 2009
  7. Methodman85

    Methodman85 Byte Poster

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    Ah I see thanks.
    Yeah that's pretty sweet!
     
    Certifications: MCTS, MCSE, MCSA:M, CCNA, MCDST, N+
    WIP: 70-680
  8. somabc

    somabc Bit Poster

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    Your salary is at the top of end of purely 2nd Line, but you are on a short(ish) term contract, I presume without pension / bonus / training allowance / holidays etc.

    £20 p/h * 35 hours = £700 a week

    700 * 52 = £36,400 a year (gross)

    36,400 - 36,400*0.129 = £31,704.40 (net).

    I would say 2nd line in Glasgow is normally £20-30,000 depending on qualifications / experience.
    Overall I think your doing very well especially if you only have an MCDST. :D
     
    Certifications: BSc MBCS
    WIP: MSc, PRINCE2, ITIL
  9. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    More like £15k-20 tbh 8)
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  10. somabc

    somabc Bit Poster

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    Even in London more than £30k for 2nd line is rare
     
    Certifications: BSc MBCS
    WIP: MSc, PRINCE2, ITIL
  11. ThomasMc

    ThomasMc Gigabyte Poster

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    I concur
     
    Certifications: MCDST|FtOCC
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  12. UCHEEKYMONKEY
    Honorary Member

    UCHEEKYMONKEY R.I.P - gone but never forgotten. Gold Member

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    Blimey!:ohmy I'm obviously living in the wrong part of the UK! Maybe i should move to Glasgow!:biggrin
     
    Certifications: Comptia A+
    WIP: Comptia N+
  13. Methodman85

    Methodman85 Byte Poster

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    You guys have such a high dollar... 20/h CAD would only be 13/h Euro!
    Lol that's depressing.
     
    Certifications: MCTS, MCSE, MCSA:M, CCNA, MCDST, N+
    WIP: 70-680
  14. wizard

    wizard Petabyte Poster

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    Its the pound over here not the dollar :)
     
    Certifications: SIA DS Licence
    WIP: A+ 2009

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