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Any Ideas???

Discussion in 'Hardware' started by Dullage, Oct 16, 2008.

  1. Dullage

    Dullage Byte Poster

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    I was working on a friends laptop today as they said they have no internet connection. I did ipconfig and all seemed ok, pinged a few URL's and they were resolving and pinging back. MSN and other apps had a connection and were working fine but IE wouldn't load any pages?

    I tried entering IP addresses into IE, still nothing, I also tried Firefox, same thing? All settings (I.E. Security, connection) on both browsers seem fine and Vista reports no problems.

    Is there anything blatantly obvious I'm not trying here?

    Could it be a problem with the IP stack? Would reinstalling the IP4 protocol do anything?

    Cheers for any help guys and gals :D
     
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  2. Sparky
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    Sparky Zettabyte Poster Moderator

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    How is IE configured? There isnt a proxy setup or something like that?

    Also any security software installed? Norton etc....
     
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  3. greenbrucelee
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    greenbrucelee Zettabyte Poster

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    I was thinking is the firewall set to disable outbound/inbound traffic or something like that?
     
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  4. Sparky
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    Sparky Zettabyte Poster Moderator

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    Might be a port 80 issue.

    At the command line type.... telnet www.google.co.uk 80

    If nothing is displayed then all is well but if you get a "Cannot connect" message then there is a problem (duh!) :biggrin
     
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  5. Mr.Cheeks

    Mr.Cheeks 1st ever Gold Member! Gold Member

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    dns issue?

    ipconfig /flushdns
     
  6. Dullage

    Dullage Byte Poster

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    Cheers for the quick replies, I'll back round there tommorow so I'll give your ideas a go.
    No proxy, I checked that. Good idea about Norton, I think they probably have something like that.

    I'll have a look. Cheers :)

    Havn't used telnet command before, I'll give it a go. Whats the command used for?
    I tried flushdns, it said something like it need escalating?

    Better sleep now I've got work in 6 hours!! I'll let you all know how it goes. Cheers Again :D
     
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  7. marcin_rys

    marcin_rys Nibble Poster

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    try to
    Rest Internet Explorer Settings
     
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  8. Sparky
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    Yeah, you need to run the command line as administrator to flush the DNS. The joy of Vista! :rolleyes:

    Click on Start (well,the windows button), type cmd but dont press enter like normal, press CTRL+SHIFT+Enter. You can then run the ipconfig /flushdns

    Also try the port 80 test, its just a basic test to see if you can get a connection to a website.
     
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  9. Sparky
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    I didnt realise IE had been working so hard lately. :biggrin
     
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  10. Raffaz

    Raffaz Kebab Lover Gold Member

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  11. Dullage

    Dullage Byte Poster

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    Ok, gave all you ideas a go and still nothing.

    No security at all, not even Windows Firewall! I soon sorted that for them.

    See above.

    After faffing around figuring out that Vista doesn't automatically install the Telnet client, and then figuring out how to install it. It returned Cannot Conect!
    &
    Cheers for the pointer on CTRL+SHIFT+Enter, good to know. Still flush DNS didn't have any affect.

    I ran a virus check, nothing apart form a couple of trojans hidden in a .exe file that had never been run. I ran a spyware check, nothing apart from some cookies.

    Gave this a go but I'm not sure its compatable with Vista, no result I'm afraid.

    I gave IE a rest, that didn't work so I thought I'd try and reset IE aswell :D no affect.

    I'm kinda stumped now, I really don't want to have to do a Vista Re-Intall :twisted:
     
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  12. Mr.Cheeks

    Mr.Cheeks 1st ever Gold Member! Gold Member

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    dormat trojans?
    to be it could well be viral, if there are trojans' there, there could well be other stuff...

    what scum scans have you run and by which vendor?
     
  13. Sparky
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    Perhaps try a system restore to a point in time before this problem started?
     
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  14. UCHEEKYMONKEY
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    UCHEEKYMONKEY R.I.P - gone but never forgotten. Gold Member

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    This is a good point! I found Antivirus 2008 (spyware/trojan) installed on a customer's Pc and it blocked anyone trying to use IE web browser until they had purchased Antivirus 2008.


    Dullage - have a look under local HD for a folder called Antivirus 2008. There's also an addon installed in IE under Tools>manage add-ons>av2008.

    Dullage- any chance of posting a picture/sdesktop screen dump of what happens when you use the web browser?:blink
     
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  15. Dullage

    Dullage Byte Poster

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    AVG Anti Virus and AdAware

    Good plan :)
     
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  16. Dullage

    Dullage Byte Poster

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    I'll have a look for AV, cheers. As for the screenshot its just the normal cannot connect page you'd get if you didn't have any connection.
     
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  17. Mr.Cheeks

    Mr.Cheeks 1st ever Gold Member! Gold Member

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    IMO, i use system restore as a quick fix...

    get the user back on line, and with their system, but also advise them that to start backing up all of their data, as the scum has a higher possibility of coming back.

    I would do a fresh install, but obviously, this would be your choice, depending on how "easy" it would be... e.g. have they got the system restore disk, all of their drivers, software cd's etc.
     
  18. UCHEEKYMONKEY
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    UCHEEKYMONKEY R.I.P - gone but never forgotten. Gold Member

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    The connection is it wireless or wired?

    What about putting the IP address in the the address bar of IE?
     
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  19. Mr.Cheeks

    Mr.Cheeks 1st ever Gold Member! Gold Member

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    what difference does this make?
    that's been done already...
     
  20. r.h.lee

    r.h.lee Gigabyte Poster

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    Dullage,

    Which operating system was it?
     
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