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An email i received (Linksys Support Transcript)

Discussion in 'Just for Laughs' started by kevicho, May 1, 2008.

  1. kevicho

    kevicho Gigabyte Poster


    Mike | Technical Services Advisor | Insight UK |


    From: Mark
    Sent: 01 May 2008 12:27
    To: _IUK Tech Services
    Subject: FW: Chat Session [Incident:080501-xxxxxx]

    Apparently a 5 port switch is beyond the abilities of a Linksys support agent.

    Mark BSc (Hons) | Technical Services Advisor | Insight UK |


    From: support.uk@linksys.com [mailto:support.uk@linksys.com]
    Sent: 01 May 2008 10:57
    To: Mark
    Subject: Chat Session [Incident:080501-xxxxxx]

    System Response

    Dear Valued Linksys Customer,

    Thank you for contacting Linksys Technical Support.

    Below you can find a transcript of your recent Live Chat session. In the event you need to contact Linksys Technical Support using Live Chat again, please reference the case number 080501-xxxxxx so the agent can review this chat session.

    Thank you.

    © 2007 Linksys - A Division of Cisco Systems, Inc. All rights reserved.


    **This is a system generated message and you will be unable to reply to this email. Replies to this message will not be recorded. If you have questions or need further assistance, please visit http://www.linksys.com**


    Chat Transcript
    05/01/2008 02:56 AM

    mark: Hi,
    Harry (46270E): Thank You for Contacting Linksys Live Chat Support. My name is Harry, How may I help you today?
    mark: we have an SD2008 that has just been purchased, and it has a fault whereby none of the ports are active - it powers on, but we cannot get any activity on the switch - we have tried all the troubleshooting from the manual, but no change.
    Harry (46270E): Okay
    Harry (46270E): Before we begin, I need to ask a few questions that will help me assist you better.
    mark: sure
    Harry (46270E): May I know which country are you based in?
    mark: UK
    Harry (46270E): Okay may I know how old is the device?
    mark: 1 day!
    Harry (46270E): Okay
    mark: I have spoken to the reseller regarding this, they have advised they can replace it, but I would require a fault / call reference from linksys?
    Harry (46270E): I see
    mark: Are you able to assist with issueing a fault reference for this issue?
    Harry (46270E): Please give me a moment Mark.
    mark: okay. thanks.
    Harry (46270E): No problem
    Harry (46270E): Thank you for the information however I am afraid this product is beyond my skill set level so I would request you to contact our Bussiness Technical Support for further assistance.
    mark: okay. thanks.
    mark: disconnected
    Harry (46270E): disconnected

    © 1992-2007 Cisco Systems, Inc. All rights reserved.
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    Certifications: A+, Net+, MCSA Server 2003, 2008, Windows XP & 7 , ITIL V3 Foundation
    WIP: CCNA Renewal
  2. dales

    dales Gigabyte Poster

    Oh dear!
    Certifications: vExpert 2014+2015+2016,VCP-DT,CCE-V, CCE-AD, CCP-AD, CCEE, CCAA XenApp, CCA Netscaler, XenApp 6.5, XenDesktop 5 & Xenserver 6,VCP3+5,VTSP,MCSA MCDST MCP A+ ITIL F
    WIP: Nothing
  3. BosonMichael
    Highly Decorated Member Award

    BosonMichael Yottabyte Poster

    Wasn't part of the script. :rolleyes:
    Certifications: CISSP, MCSE+I, MCSE: Security, MCSE: Messaging, MCDST, MCDBA, MCTS, OCP, CCNP, CCDP, CCNA Security, CCNA Voice, CNE, SCSA, Security+, Linux+, Server+, Network+, A+
    WIP: Just about everything!
  4. ffreeloader

    ffreeloader Terabyte Poster

    Dang, Harry is sure a lot smarter here than when he's at work.... :twisted:
    Certifications: MCSE, MCDBA, CCNA, A+
    WIP: LPIC 1
  5. hbroomhall

    hbroomhall Petabyte Poster Gold Member

    <giggle> Just as well that I don't work at Linksys....

    Certifications: ECDL A+ Network+ i-Net+
    WIP: Server+
  6. Pady

    Pady Nibble Poster

    wow some actual honesty rather than BS!!
    Certifications: A+, See Sig for HW Certs
    WIP: Network+ & MCP 70-270

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