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Problem Advent Roma Laptop CD\DVD drive problem

Discussion in 'Hardware' started by itbookham, Sep 7, 2010.

  1. itbookham

    itbookham Nibble Poster

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    Hello,

    My CD/DVD drive ( TSSTcorp CDDVDDW TS-L633A) is not showing in My Computer.

    Device Manager shows a black exclamation mark in a yellow triangle with the following error message in Properties:
    "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged (Code 19)". Although, the drive is showing in the BIOS. When I insert a diagnostics CD in the drive and boot up, the CD runs and then hangs after a couple of minutes. I have cleaned the drive with a cleaning CD.

    I suspect a CD/DVD hardware problem. Does anyone know where I can obtain a replacement drive in the UK and also where I can obtain a service manual for this laptop?

    Many thanks for looking.

    Mark
     
    WIP: A+
  2. Darkfunnyguy

    Darkfunnyguy Byte Poster

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    I think you you should goto the registry editor and delete this registry, uninstall it in device manager and reboot. This might fix the problem. I will try and find the registry to delete so I will come back to you.

    Please try this below to solve the problem :-

    http://tutorial.downloadatoz.com/how-to-repair-windows-code-19-registry.html
     
    Certifications: A+, N+, MCP, MCDST, MCSA 2003
    WIP: Server+, Vista,
  3. Darkfunnyguy

    Darkfunnyguy Byte Poster

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    If this does not solve then try this next problem to delete the registry :-

    1. Click Start.
    2. Click Run.
    3. In the "Open" field type REGEDIT.
    4. Click OK.
    5. Click "File" in the menu bar.
    6. Click "Export" from the drop down menu this will open a new box.
    7. Click the down arrow beside "Save In" and select "Local Disk (C".
    8. In the File Name field type BACKUP.REG.
    9. Verify that under the “Export Range”, that the radio button is beside "All".
    10. Click Save.
    11. Click the plus sign (+) beside HKEY_LOCAL_MACHINE.
    12. Click the plus sign (+) beside System.
    13. Click the plus sign (+) beside CurrentControlSet.
    14. Click the plus sign (+) beside Control.
    15. Click the plus sign (+) beside Class.
    16. In the left hand window pane click on {4D36E965-E325-11CE-BFC1-08002BE10318} to select that key.
    17. In the right hand window pane select the UpperFilters registry key and press the delete key on the keyboard.
    18. Confirm with an OK.
    19. In the right hand window pane select the LowerFilters registry key and press the delete key on the keyboard.
    20. Confirm with an OK.
    21. Click the "X" in the upper right hand corner of the Registry Editor window to close it.

    Then reboot your laptop.
     
    Certifications: A+, N+, MCP, MCDST, MCSA 2003
    WIP: Server+, Vista,

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